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Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Madrid, Spain

Job Description:

Customer Service Technician

We are currently hiring a Customer Service Technician

Location: Madrid

Tasks:

• Managing all master data in SAP (customer, material and pricing)
• Managing inbound customer inquiries and escalations in fluent English (verbal and written), ensuring clear status updates and timely problem resolution.
• Become a positive agent of change to embrace new projects, techniques and platforms to foster innovation
• Investigating and resolving non‑routine order and account issues; determining when to escalate complicated cases to second line or cross‑functional teams.
• Verifying new account setups and maintained database integrity; auditing credits and account adjustments for accuracy before posting.
• Preparing and delivering management reports on returns, credits and recurring issue trends to support process improvements.
• Proactively communicating order status and resolution progress to customers; soliciting feedback and capturing customer satisfaction data.
• Collecting, consolidating and analysing customer satisfaction feedback; tracking trends and producing action recommendations.
• Advocate critical processes necessary to support customer excellence and drive team engagement and adoption.

Skills:

• Fluent in English (professional verbal & written communication)

• CRM (SAP/Salesforce), MS Excel, Power BI, order management, escalation management, data reporting.
• Educational background : University degree required

The anticipated base pay range for this position is 31.100€-49.800€

 

 

Required Skills:

 

 

Preferred Skills: