About this role

Wells Fargo is seeking a Business Relationship Support Representative within Global Payments and Liquidity (GPL) as part of Enterprise Functions. This role supports a dedicated portfolio of business clients and partners closely with Business Client Managers to deliver consistent, high‑quality service.

Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Provide day‑to‑day support for a defined portfolio of business customers
• Partner with Business Client Managers to maintain and support client relationships
• Contribute to the overall customer experience by resolving service‑related inquiries and issues
• Assist with financial statement analysis for non‑complex relationships
• Support decision‑making related to customer requests, risk considerations, and account servicing
• Evaluate profitability and risk within an assigned portfolio and support associated risk management activities
• Collaborate with peers, colleagues, and leaders to resolve issues and achieve business objectives
• Interact with internal partners across functions to ensure timely and accurate service delivery
• Receive guidance from leaders while exercising independent judgment within established policies and procedures
• Develop and apply knowledge of applicable systems, processes, compliance requirements, and Treasury Management products

Required Qualifications

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education

Desired Qualifications

• 1+ year of Treasury Management product knowledge or related experience
• Commercial credit card experience
• Customer service experience within Wells Fargo channels (Contact Center, Digital, or Store)
• Call center customer service experience within the financial services industry
• Demonstrated ability to provide high‑quality customer service and build effective customer relationships
• Strong problem analysis and resolution skills
• Ability to navigate multiple computer systems and applications, utilizing search tools to locate information efficiently
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, prioritization, and multi‑tasking skills
• Ability to work effectively in a team‑oriented, fast‑paced, and deadline‑driven environment
• Flexibility and adaptability when partnering across organizational levels
• Proficient PC skills with the ability to learn new systems quickly

Job Expectations

• Position hours are 9:00 AM to 6:00 PM EST
• This role offers a hybrid work schedule
• Ability to travel up to 10%, as needed

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$24.04 - $31.25

Posting End Date:

2 Apr 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.