Posted:
12/9/2024, 5:51:32 AM
Location(s):
Texas, United States ⋅ Austin, Texas, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Workplace Type:
Remote
HeartFlow, Inc. is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the HeartFlow FFRCT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. HeartFlow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.
HeartFlow is a VC-backed company that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 350,000 patients worldwide.
The Customer Support Specialist role (CSS) is a full-time role that delivers world-class customer service for HeartFlow’s web-based medical software products to our research and commercial accounts. The CSS is the technical lifeline for accounts and ensures rapid resolution of issues and the achievement of customer satisfaction and customer loyalty targets.
The CSS will help integrate the HeartFlow technology into the customers’ workflow and support them as needed. The HeartFlow support team is a small group that solves problems to help our customers who are trying to provide the best care for their patients. We are looking for someone that enjoys technical troubleshooting in a fast paced and exciting environment. #LI-Remote;
Job Responsibilities:
Skills Needed:
Educational Requirements & Work Experience:
Special Working Conditions:
A reasonable estimate of the base compensation range is $28.00 and $31.00 per hour, cash bonus, and stock options.
Website: https://www.heartflow.com/
Headquarter Location: Mountain View, California, United States
Employee Count: 251-500
Year Founded: 2010
IPO Status: Private
Last Funding Type: Series F
Industries: Artificial Intelligence (AI) ⋅ Biotechnology ⋅ Health Care ⋅ Health Diagnostics ⋅ Medical