Job Purpose

Provide accurate and timely technical information, advice, and assistance regarding the organization’s products and services to maintain and strengthen customer relationships. Collaborate closely with sales and supply chain teams to ensure seamless support and service delivery.

Key Responsibilities

• Respond to customer inquiries and provide technical guidance on products and services.
• Troubleshoot and resolve technical issues promptly to maintain high customer satisfaction.
• Communicate effectively with internal teams, including sales and supply chain, to coordinate solutions and ensure timely delivery.
• Maintain detailed records of customer interactions and technical resolutions.
• Stay updated on product knowledge and industry trends to provide informed advice.

Qualifications

• Education:

  • Bachelor’s degree in a relevant field with at least 1 year of related experience, OR
  • Associate degree with a minimum of 6 years of relevant experience, OR
  • Equivalent combination of education and experience.

• Skills & Competencies:

  • Strong technical aptitude and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work collaboratively across departments.
  • Customer-focused mindset with attention to detail.

Preferred Experience

• Previous experience in technical support or customer service within a product-driven organization.
• Familiarity with supply chain processes and sales coordination.