Job Summary:

 

The Clinical Solutions Account Manager will be responsible in managing the accounts assigned to him/her for a specific territory or discipline. The AM is in charge maintaining his/her Upsell/Uplift goals, Book of Business and/or retain the customer base by renewing their annual subscription aligned with business strategies. and to potentially grow the existing customer portfolio by actively hunting opportunities within the existing customer base and/or identifying new business opportunities for Elsevier CS.

Accountabilities:

• Manage an existing book of business (i.e. in charge of renewing customers with existing contracts)

• Meet Sales Team Objectives including but not limited to the following:

• Retention activities through working in advance

• Generate Upsell opportunities and convert forecasted pipeline to sales

• New Business

• Engage with customers to verify user experience and identify pain points

• Drive conversations based on mutual understanding with customer needs and addressed with value-led proposals

• Collaborate with cross functional partners to extend positive customer experience

• Other duties maybe assigned

Qualifications:

• Bachelor's degree holder or completed at least 2 years level in College (no back subjects/incomplete units)

• At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio

• Experience with healthcare or healthcare-related accounts would be an advantage

• Bachelor’s degree preferred but not required

• Experience in a corporate / B2B sales environment preferred

• Excellent written and oral communication skills

• Solid knowledge of Microsoft Office

• Experience in handling Salesforce and Evolved Admin tool is a plus

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

• Must be in current role for 1 year

• Must not have received any Disciplinary Action within the past 12 months

• Must not have any Attendance and Punctuality issues in the past 12 month

• Must have a Successful or above rating in the last Enabling Performance cycle

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