Role Type:

Internship/Co-op

Work Term:

Winter/Term 2

Work Location:

Canada

Hours:

37.5

Pay Details:
We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

DEPARTMENT OVERVIEW

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

• Leadership talks with key Leaders from across the organization
• Lunch and Learns on topics such as Innovation
• Diversity and Inclusion and Personal Branding and so much more

Digital Strategy, Innovation & Payments (DSIP):
Digital & Payments is the fastest growing channel at TD with a global mandate and an enterprise-wide accountable for the strategy, customer experience and distribution of online and mobile products and services. The group’s primary focus is to deliver safe, efficient and effective customer experiences that deepen customer relationships during each digital sales and service interaction.

HCD Research Intern/Co-op opportunities could include any of, and not limited to, the following areas:

• Human Centered Design Research/User Experience Research/User Research
• Behavioural Science/Judgement and Decision Making

JOB DESCRIPTION

As a TD Human Centered Design (HCD) Research Intern, you will be given the opportunity to support many phases of the design research process; all while learning about the ins and outs of corporate research and the multiple lines of business at TD.

A large part of your duties will involve managing the lab for the studies run in TD's in-house, state of the art research lab. As a lab manager, you will oversee operating various pieces of lab technology, handling participants, and collecting invaluable data through scribing and other processes. You will assist Senior Design Researchers with analyzing data collected in the lab or in the field to drive cutting-edge ideation and design within the bank.

Where possible, you will have opportunities to develop and practice your primary and secondary research skills as you assist in knowledge harvests, literature reviews, journey mapping and ethnographic studies; as well as user-experience, conceptual and co-design testing.

JOB REQUIREMENTS

• Currently enrolled in an undergraduate degree in psychology, anthropology, industrial engineering, human factors, human-computer interaction or a related field
• Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term
• Lab management support of the Design Research lab
• Recording/transcribing data
• Knowledge and use of the Figma application and similar design tools.
• High visual acuity is a position requirement.
• Conducting literature reviews
• Presenting information to others (to the design team/business stakeholders)
• Assisting with data synthesis and report writing
• Participating in brainstorming sessions
• Experience with primary and secondary research methods
• Flexible thinker
• Excellent communication skills (oral, written, graphical)
• Collaborates well with interdisciplinary teams
• Sensitive to broad customer demographics/needs
• Experience using Microsoft power point, excel and outlook
• A willingness to try new experiences and a love of learning
• Experience with primary research is an invaluable bonus

ADDITIONAL INFORMATION

• This position is a 4-month work term and will commence January 6th – April 25th, 2025.
• Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).
• We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
• TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements
• TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.

HOURS

Monday-Friday, standard business hours

INCLUSIVENESS

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement:

N/A.