This position is responsible for the management of labor standards within one or more store departments. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Responsible for complex departments with a high variability of process in a store. Conducts the analysis of store processes by applying work measurement concepts such as pre-determined time & motion systems and time study; utilizes WFM approach across a variety of complex operations/industries; uses statistical analysis methods to identify anomalies and recommend an approach to address seamlessly within the overall WFM program; conducts the development and analysis of process change impact on facilities, equipment, and personnel activities. Demonstrates understanding of core IE principles.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
• Builds and maintains relationships within business area; ensures execution of project plans and timelines that align to the business owner's goals and long-term strategies; provides status updates and technical requirements to internal customers at all levels.
• Provides supervision and development opportunities for associates by training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
• Utilizes quality control measures and provides feedback in order to ensure sustainability; adherence to governance program; utilizes workforce management tools such as reporting, and analysis to achieve set service goals such as utilization and productivity targets.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
• Executes process improvement projects by deriving insights and initiatives from baseline work content that deliver real cost benefit; compares existing processes to industry best practices and company standards.
• Partners with Home office Customer Engagement team by supporting highly technical ticket resolution by investigating root causes of problems depicted by customers.
• Creates and maintains project documentation such as data requests, study designs, analysis files, progress reports, method/process/cycle time reviews, interviews, idea logs, etc. Analyzes results of engineering studies performed by Analysts and supports creations of engineered labor standards.
• Supports Labor Allocation partner in the process of creating and defining expectations for time allocation, task occurrences, task to job code assignation and any expectations that can be collected from time onsite.

Leadership Expectations

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position

Talent: Serves as the onsite lead for IEs when Senior Managers are not present supporting with technical information and guidance. Supports Senior Managers by providing insightful feedback to coworkers when needed. Demonstrates business understanding enough to prioritize important tasks in all project work.

Adaptability: Quickly Adapt : Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Helps associates adjust to and develop the capabilities needed to implement organizational change initiatives.

Ethics and Compliance: Manage Ethics and Compliance : Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.

Influence and Communicate: Increase Commitment : Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with associates across the organization.

Planning and Improvement: Plan and Pursue Team-Based Improvement : Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment.

Improves work processes and practices to increase performance and results.

Execution and Results: Manage Execution and Results : Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others' time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, efficiency, and quality in work practices.

Judgment:Use Appropriate Judgment : Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.