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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Principal – Competitive Analytics, AI & Automation Lead
eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses, and organizations of all sizes. eBay Marketplaces operates in 190 markets worldwide.
Are you looking for a company that inspires passion, courage, and imagination—where you can help shape the future of global commerce? Do you want to influence how millions of people buy, sell, connect, and share? If you’re interested in joining a purpose-driven community dedicated to building an ambitious and inclusive workplace, join eBay—a company you can be proud to be part of.
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About the Team

The Global Competitive Strategy & Insights team delivers high-impact insights that guide eBay’s senior leadership as they navigate an increasingly dynamic commerce landscape. The team partners closely with global verticals, horizontal initiative teams, and functional leaders to identify opportunities, assess competitive dynamics, and inform enterprise-level strategic decisions that shape eBay’s growth trajectory.

We connect market data, trends, competitive intelligence, and analytics into actionable strategies that help leadership accelerate growth, sharpen eBay’s competitive position, and make informed investment decisions.
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About the Role

We are hiring a Principal to lead analytics, AI, efficiency, and automation for the Competitive Strategy & Insights team. This role will drive our evolution from descriptive reporting to AI-enabled, automated competitive intelligence—building scalable data pipelines, embedding AI agents into core workflows, and elevating analytics that meaningfully inform executive strategy.

This leader will manage a team of approximately 5–6 managers and analysts, partner closely with strategy and insights team members, and collaborate across cross-functional stakeholders to steward innovation in analytics at scale.

At this level, you are not only a manager—you are an AI strategist, automation architect, storyteller, and technical mentor who shapes how competitive intelligence is produced and consumed at eBay.
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Key Responsibilities

Define & Advance Competitive Analytics Vision

• Lead the strategy and roadmap for competitive insights analytics, delivering actionable intelligence with speed and scale.
• Architect and maintain scalable analytic models and dashboards tracking supply, demand, GMV, share shifts, and market dynamics.

Lead the AI & Automation Transformation

• Define the roadmap for AI integration across competitive workflows—from data ingestion to insight delivery.
• Build and deploy AI agents and workflows (LLM-based, rule-based automation) to:
  • Validate and quality-check data accuracy and usability
  • Automate data preparation, analysis, and executive-ready narrative generation
  • Monitor competitors and industry events in near real time
  • Create self-serve AI-powered tools for internal stakeholders
• Evaluate and integrate internal and external AI platforms (e.g., ChatGPT, Gemini, eBay internal AI tools) for high-impact use cases for competitive insights.
• Continuously innovate with generative AI, automation frameworks, and agentic applications to reduce cycle time and human effort.

Build & Scale Efficient Data Workflows

• Resolve scalability challenges with large cross-domain datasets using engineering, modeling, and system design principles.
• Partner with Data Engineering to automate vendor/inhouse data pipelines and optimize analytics delivery.
• Define standards and reusable components for dashboards, models, and reporting artifacts to drive consistency and efficiency.

Lead, Develop & Mentor the Team

• Coach and grow a team of managers and analysts— developing technical depth, curiosity, and problem-solving maturity.
• Drive best practices in SQL, Tableau, Python, AI tooling, and automation in the team.
• Foster a culture of innovation, accountability, and continuous improvement.
• Partner closely with US-based team members and manager to provide timely analytical support aligned with PST working hours through partial overlap

Be a Strategic Partner & Communicator

• Translate complex analytics and AI outputs into compelling, easy to use insights for eBay leaders and stakeholders.
• Collaborate with cross-functional teams to align analytics deliverables with business decisions.
• Communicate progress, risks, and opportunities clearly and proactively.

What You Need to Succeed

• 8–12+ years of analytics/data science experience, including advanced analytics, automation, or AI-driven solutions.
• 3+ years managing analytics teams with a track record of developing high-performing talent.
• Bachelor’s/Master’s in Data Science, Analytics, Computer Science, Economics, or related field.
• Expert in SQL, Tableau, Excel — Python and AI tooling a strong plus.
• Demonstrated success solving scalability challenges with technical solutions.
• Experience operationalizing AI/ML applications into analytics workflows.

Preferred Skills & Experience

• Hands-on experience building or deploying AI agents and automated decision systems.
• Deep understanding of generative AI, prompt engineering, and workflow automation.
• Experience integrating multi-vendor data, internal signals, and external intelligence into unified, decision-ready insights.
• Proven track record of driving efficiency gains through automation and tooling.

Leadership & Cultural Fit

• Strategic mindset with a clear vision for how AI and analytics transform competitive insights.
• Passion for automation — you don’t just deliver analytics, you eliminate manual work.
• Excellent storyteller—able to translate complex data and AI outputs into powerful insights that drive action.
• Collaborative, curious, highly responsible, and fun to work with.

Success in the First 12 Months

• AI agents deployed across key workflows that automate recurring tasks.
• Significant reduction in manual reporting time through automation and self-serve AI/automation tools.
• Scalable dashboards in routine use by senior stakeholders.
• A stronger, more capable analytics team driving faster and higher-impact outcomes.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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