Enterprise Customer Success Manager Service Delivery

Posted:
7/10/2024, 10:18:15 AM

Location(s):
Atlanta, Georgia, United States ⋅ New York, New York, United States ⋅ New York, United States ⋅ Georgia, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

Summary

Smarsh is seeking an Enterprise Customer Success Manager with expertise in service delivery to join our Enterprise Customer Success organization. As part of the organization, you will be delivering customer outcomes to our mid-market enterprise accounts and working with Fortune 500 caliber clients across the world. This includes contract compliance, legal and infosec management, renewal negotiation and support prioritization. This work is in partnership with Customer Success Managers focused on adoption and governance and Account Executives. You are customer’s consultant and trusted partner who can identify and navigate complex service delivery objectives with extreme efficiency.

Smarsh

Website: http://www.smarsh.com/

Headquarter Location: Portland, Oregon, United States

Employee Count: 501-1000

Year Founded: 2001

IPO Status: Private

Last Funding Type: Private Equity

Industries: Ediscovery ⋅ Enterprise Software ⋅ SaaS

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