Your role and responsibilities :

You will be working as Marketing & Sales Manager and will be the part of Electrification business area for Service division based in Türkiye. In this role you will be responsible to lead and develop the service sales team to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction, develop and ensure successful implementation of the service sales strategy nationally aligned with global service priorities and local strategic direction, to profitably achieve qualitative and quantitative targets.

In this role you will be reporting to the Regional Marketing & Sales Manager – MMEA region.

 

Responsibilities:

1. Service sales strategy

Creates, plans and implements service sales strategy by increasing the installed base (IB) penetration, effectively utilizing ServIS (the approved Service database). Promotes value add service product offerings supporting Life Cycle Management (LCM).

Develop and implement a growth strategy for channels and channel partners.

2. Volume and profit

Achieves service sales volume by ensuring the team sells entire service portfolio. Participates in negotiations of major contracts to secure service sales volume.

3. Service sales targets

Ensures achievement of service sales targets, providing cost effective solutions to the customers and initiating improvement plans as needed. Grow digital service offerings.

4. New opportunities and Go-to-market

In collaboration with the Service sales team generates and identifies service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available. Determines account and acquisition plans to support growth. Develops a long-term depth of pipeline and recurring opportunities. Seek to expand service revenues via channel partners.

5. Customer approach

Establishes long term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products. Ensures customer satisfaction issues are registered and responded to by team.

6. Sales process

Supports the team by participating in sales activities when needed. Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market. Collaborates with Business Units and account teams to position different service offerings. Evaluates and shares relevant information on installed base data, sales leads, customer’s and competitor’s solutions and marketing trends with the team.

8. People leadership and development

Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed. Coaches the team in formulating sales plans, in negotiating, and in developing customer segment expertise. Actively demonstrates one ABB approach and guides direct and indirect subordinates.

Requirements:

• Bachelor’s Degree in engineering, business administration or other relevant fields of study
• Minimum 10 years experience in a leadership role of sales teams
• Sales and marketing understanding, general knowledge of customer products, applications and processes, excellent skills in customer relations with mature selling behavior and actively drive discussions and negotiations ideally in low voltage and medium voltage market
• Good knowledge in contract and risk management, understand and use sales processes and related tools, knowledge of health and safety procedures and relate to ABB
• Ability to identify customer service needs and to match those with ABB service offerings, ability to find innovative solutions to meet customer requirements, ability to accurately estimate costs of service offerings, takes steps to share and leverage cooperation and knowledge across the organization
• Strong performance and change management skills with strong ability to communicate the business vision and strategy
• Fluency in English language is mandatory
• This role will require 50% of travel mainly within Türkiye Cluster countries.

Benefits :We invest in our people with benefits that go beyond the basics because your future matters.

More about us :Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.