We Are:

Accenture’s Infrastructure Services North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.

WORK YOU’LL DO

As the VDI Technical Team Lead, you will serve as the onshore lead for the Azure Virtual Desktop (AVD) and Windows 365 Cloud PC environment for one of Accenture’s major enterprise clients. You will guide a team of VDI specialists (onshore/offshore), act as the primary technical point of contact, and ensure a highly reliable and optimized virtual desktop experience.

You will design, implement, and operate AVD and Cloud PC solutions using Azure-native capabilities and Nerdio Manager for Enterprise. You’ll ensure consistent image management, application delivery, scaling efficiency, performance monitoring, and continuous improvements across the VDI estate. You’ll represent the VDI team during incident calls, lead root-cause analysis efforts, and be accountable for maintaining stability in a high-paced, mission-critical environment.

Key Responsibilities:

Azure Virtual Desktop (AVD) & Platform Operations

• Lead the design, deployment, and lifecycle management of AVD host pools, workspaces, application groups, and scaling plans.

• Oversee session host provisioning, image creation, image optimization, and Azure Compute Gallery versioning.

• Manage FSLogix profiles leveraging Azure Files / ANF.

• Configure redirection policies (printing, clipboard, Teams A/V optimization, drive redirection).

• Monitor system performance using Azure Monitor, Log Analytics, AVD Insights, and Nerdio dashboards.

• Ensure secure and resilient operations through DR execution, operational readiness, and best practices.

Windows 365 Cloud PC

• Create and manage provisioning policies, dynamic groups, custom images, and role-based access.

• Monitor licensing, performance, and connectivity for Cloud PC fleets.

• Optimize user experience and endpoint configuration using Intune.

Nerdio Manager for Enterprise

• Manage AVD automation, scripted actions, image lifecycle, and cost optimization.

• Optimize scaling behavior and operational workflows through Nerdio-based automation.

• Support application and device management supported through the Nerdio platform.

Application & Image Delivery

• Coordinate packaging and deployment of applications using SCCM and Intune, and oversee MSIX/AppAttach and Nerdio workflows.

• Coordinate and support UAT cycles for image and application updates.

• Install and validate middleware components (VC++, Java, .NET, etc.).

Operations, Incident Management & RCA

• Act as the primary onshore escalation point for incidents (including periodic 24/7 availability).

• Provide detailed, high-quality root-cause analyses for operational issues.

• Collaborate with Network, Azure, Security, and Operations teams to resolve complex cross-platform issues.

Leadership & Stakeholder Management

• Manage, coach, and mentor a team of VDI specialists across onshore/offshore locations.

• Drive operational excellence and enforce governance and quality.

• Communicate clearly with stakeholders, delivering status updates, design decisions, incident reports, and performance insights.

• Help shape persona-based service tiers, capacity planning, and quarterly optimization reviews.

WHO WE’RE LOOKING FOR

• Bachelor’s Degree in Computer Science or in a related discipline

• Minimum 5 years of experience architecting, supporting, or leading enterprise VDI environments.

• Deep hands-on experience with Azure Virtual Desktop and Windows 365 Cloud PC.

• Experience managing FSLogix, Azure Files/ANF, multi-session Windows 11, and image lifecycle workflows.

• Experience with Intune or SCCM application delivery (Win32, MSIX, AppAttach).

• Strong understanding of Azure networking fundamentals and identity (AD/Entra ID).

• Demonstrated ability to lead teams in fast-paced enterprise environments.

• Eligible for Reliability Clearence

• English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement

NICE TO HAVE

• Experience with monitoring platforms

• Azure Backup experience

• PowerShell automation proficiency

• Exposure to IaC concepts (ARM, Bicep, Terraform)

• Strong working knowledge of Nerdio Manager for Enterprise.

• Experience producing detailed RCA documentation and participating in high-severity incident management.

• MS-102: Microsoft 365 Administrator Certification

• AZ-140: Configuring and Operating Microsoft Azure Virtual Desktop Certification

• MD-102: Endpoint Administrator Certification

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.
 

The recruiting efforts for this position are intended to fill a brand new position.
 

The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location                                    Annual Salary Range

British Columbia/Ontario                $60,350 to $110,350

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.