Overview

Supervises Home Health Aides delivering service to clients in the home care setting and coordinates all related administrative responsibilities. Works under general supervision.

Compensation Range:$20.98 - $26.23 Hourly

• Assigns Home Health Aides (HHA) to deliver requested service to VNS Health patients and members.
• Ensures the delivery of high-quality service by supervising activities of assigned HHA staff.
• Maintains compliance of HHAs with corporate policies, state regulations, and contractual requirements.
• Initiates appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective manner.
• Encourages and develops on-going communication with HHA staff and management across VNS Health; identifies and resolves issues which effect service delivery.
• Maintains or grows caseload depending on resource availability.
• Develops and implements procedures to maximize operational efficiency and effectiveness, as necessary.
• Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions and terminations, as appropriate.
• Participates in special projects and performs other duties as assigned.

Qualifications

Education:
High School Diploma or equivalency Required
Bachelor's Degree Preferred

Work Experience:
Minimum of two years of experience in customer service Required
Strong organization and administrative skills Required
Demonstrated problem-solving abilities Required

Bilingual skills/experience Required