Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the Team

💟 Our People’s team mission is to have exceptional people grow in an exceptional environment. We are currently a team of 16 people in 3 sub-teams: People Operations, Talent Acquisition and People Experience & Culture.

💟 The People Experience & Culture team encompasses Workplace Management, HRBPs, Talent Development and Total Rewards

💟 We are a globally distributed People team with team members in Canada, US, France, Portugal and Serbia.

About the Role

We’re looking for a dynamic and innovative Total Rewards Specialist to join our People Experience and Culture team. In this role, you will collaborate closely with HR Business Partners and People Operations to develop and execute a comprehensive Total Rewards Strategy.

Your expertise will help us scale effectively while ensuring our compensation practices align with our core values. This is an exciting opportunity for someone with strong experience in a scaling company, who thrives on creativity and innovation, and possesses good communication skills to be able to present ideas to senior leadership and share proposals effectively. You will initially join as an Individual Contributor, with the opportunity to manage our Junior Compensation Specialist and oversee Payroll in the next few months.

What You’ll Do

• Evaluate and analyse our current Compensation Strategy: develop and implement a total rewards and compensation strategy that supports our business goals and company values, providing innovative and scalable solutions. Including incentive programs, bonuses, and equity plans.

• Own our current Compensation tools: Manage and improve our internal and public Salary calculator, as well as the databases used to benchmark roles.

• Oversee the current benefits programs and work closely with People Operations for their correct administration and ensuring they meet the needs of our diverse and distributed workforce

• Work with multiple stakeholders to build new programs: especially with HRBPs, People Operations, Talent Acquisition and Managers to ensure alignment and integration of total rewards programs to all Gorgias teams.

• Provide guidance and support on compensation-related issues to managers and employees. Evaluate and re-build the internal processes as needed to ensure accuracy and fast progress.

• Oversee the work of our Payroll Specialist, ensuring all processes are working smoothly

Who You Are

• Proven experience as a Total Rewards Specialist or in a similar role within a scaling and globally distributed company.

• Strong understanding of compensation and benefits principles, practices, and regulations. Staying up to date with comp/rewards and tool trends at the same time.

• Experience developing and implementing total rewards strategies in a fast-paced environment.

• Proficient in data analysis and reporting, with strong attention to detail.

• Ability to manage multiple priorities and projects simultaneously.

• Strong problem-solving skills and a proactive approach to challenges.

Nice to haves

• Experience mentoring or managing junior team members is a plus.

• Experience working in companies with transparent compensation policies.

Perks & Benefits

• 🏖️ 5-week vacation

• 🤕 Paid sick leave (15 days)

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]