About Gotion

Gotion is a global leader in battery technology, dedicated to driving the transition to clean energy with innovative solutions. We are scaling operations in Illinois to manufacture high-quality battery systems, and we are seeking a Field Service Technician to join our team. This role is critical to ensuring the quality and reliability of our products and maintaining excellent customer relationships.

Responsibilities

As a Field Service Technician at Gotion, you will:

• Service Center Operations:

  • Manage the daily operation of the rework functional area at the service center.
  • Perform high-voltage (HV) battery rework, including PACK fault diagnosis, maintenance, and inspection.

• On-Site Support:

  • Travel to customer factories to ensure smooth 0KM delivery, perform on-site sorting and repair of faulty packs, and undertake other business trip tasks as required.

• Customer Support & Training:

  • Provide after-sales technical support and deliver battery system product introduction training to customers.
  • Respond to customer inquiries related to after-sales issues, offering tailored solutions and gathering feedback to improve customer satisfaction.
  • Guide customers in safety checks, overhauls, and safe operational practices.

• Resource Coordination:

  • Coordinate after-sales resources to ensure seamless support, including accessory supply, technical assistance, and service guarantees.

• Customer Relationship Management:

  • Communicate effectively with customers and end users to address and resolve issues promptly.

Required Qualifications

• Technical Expertise:

  • Electrical training, with a Kankakee County journeyman license or the ability to obtain one.
  • Hands-on experience in post-commissioning service; familiarity with battery packs and battery management systems (BMS) is highly desirable.

• Communication Skills:

  • Proficiency in verbal and written English to effectively interact with customers and team members.

• Professionalism:

  • Strong sense of responsibility and ability to work collaboratively to achieve team goals.

• Flexibility & Travel:

  • Willingness to travel frequently to customer sites when necessary.