Key Responsibilities

• Identify, select, and provide training to develop an effective, high performing team
• Effectively set expectations and manage the performance of the team through continuous feedback, monthly 1:1, and team meetings.   
• Ensure exceptional customer service and high-quality work is delivered from direct reports.
• Monitor operations, metrics and data reports and recommend, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
• Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further evaluation, negotiations and/or contact with legal channels.
• Complete timely Quality File Reviews and train individual staff based upon results.
• Extend settlement loss authority up to $70,000.00 and expense authority up to $35,000.00 as warranted.
• Provide the necessary guidance and training on preparing well-written arbitration filings and responses.
• Develop comprehensive individual development plans and facilitate professional growth for all team members.
• Conduct performance reviews; recommend salary increases, adjustments, and promotions
• Compile and analyze data and create reports to provide information to management.
• Assist in establishing Subrogation Office objectives supportive of the Claim Department business objectives.
• Collaborate with Claim Managers and Team Managers from across the enterprise in the development and implementation of key processes, procedures and structure to optimize resources and achieve business goals
• Acknowledge success of team members and business units and builds a culture of engagement and teamwork.
• Administer all policies and procedures contained in the Arbella Employee Handbook; communicate with staff, interpret as necessary, and ensure compliance.
• Control expenses to meet the Claim Office budget and keep expenditures to a minimum.
• Keep the Manager informed verbally and in writing of activities and problems within assigned areas of responsibility; refer matters beyond limits of authority and expertise to the Manager for direction.

Requirements

• Excellent communication, problem solving, influencing and relationship building skills are needed.
• Some leadership experience preferred but not required.
• Bachelor’s degree preferred with some Claim/Operations or related business experience