The Workplace Hospitality team is driven to provide exceptional customer service in a world-class corporate environment. The Workplace Hospitality team will facilitate and enhance associate experiences and connections to teams, workplaces, and moments that celebrate our culture and purpose. This team will also coordinate corporate services and programs across the facilities to offer associates a productive place to work.  

The Sr. Program Manager, Workplace Hospitality will join the Walmart Corporate Real Estate team and have primary responsibility to provide personalized assistance to ensure associates and guests have a memorable and enjoyable experience during their day. They will have responsibility for overseeing the smooth operation of our Workplaces and neighborhoods. This includes ensuring that our buildings and spaces are ready for business every day.  This role will create a welcoming and efficient environment and provide exceptional service ensuring our associates, guests and customers enjoy a seamless and memorable experience. This role will be highly visible at the Home Office campus in Bentonville.  
 

What you'll do: Be highly visible and available. You will develop and build a team to provide a single point of contact to tenants’ campus workplace requests. This role is proactive in building deep relationships to enhance the workplace experience and enable a frictionless connection between the tenant and Corporate Real Estate. 

Leadership & Team Management: 

• Lead, mentor, and develop a diverse team of hospitality professionals. 

• Foster a positive work environment that encourages teamwork and high performance. 

 
Building Experience: 

• Ensure that buildings and spaces are business ready daily and includes ensuring that all spaces are working properly and clean.  

• Address guest feedback and resolve issues promptly to enhance satisfaction. 

• Develop and implement initiatives to improve guest engagement and loyalty. 

• Assist in organizing building events, workshops, and seminars. 

Operational: 

• Oversee daily operations of hospitality services, ensuring compliance with company policies and    standards. 

• Implement and maintain operational procedures to enhance efficiency and guest satisfaction. 

• Monitor and manage budgets, financial performance, and resource allocation. 

• Work with Facilities Management team on resolving tenant work orders regarding workplace operations and maintenance. 

• Be informed on all campus programs and initiatives (ex: move hub, bike, commute, booking, food, fitness, learning)  

• Oversee and ensure prompt response times for CRE related tickets 

• Leverage both qualitative and quantitative data to continually enhance the associate’s experience. 

• Plan, market, and execute onsite events, workshops, pop-ups to drive connections and community among associates on campus 

• Evaluate event performance and outcomes and provide feedback and reports. 

• Develop marketing and business plans to maximize space utilization across neighborhood spaces and rooms.  

• Regularly check in with key vendors, giving feedback and getting training on new or updated products/services.  

Collaboration & Communication: 

• Work with cross functional departments to ensure seamless service delivery. 

• Communicate effectively with stakeholders, including vendors, staff, and management. 

• Represent the Corporate Real Estate Hospitality department in meetings and company events. 

• Be informed and able to provide information regarding building services, neighborhood events, and key visitors. 

You’ll make an impact by: 

• Experience and passion around delivering strong associate services focused on programs and problem solving. 

• Excellent communication and conflict resolution skills. 

• Knowledge of SPOCs and span of control of each Corporate Real Estate and support function. 

• Deep understanding of NEO campus. 

• Knowledge of facilities, amenities, tenants, and of the local community. 

• Strong time management skills and ability to prioritize tasks. 

• Ability to evangelize, communicate and collaborate well at all levels of the company. 

• Being driven to execute and to act quickly, while displaying Walmart’s core values, with a basis of serving the customer. 

Qualifications:   

• Bachelor’s degree OR 5+ years in hospitality or customer facing leadership role 

• Experienced people manager 

• Change management experience or accreditation (CCMP) 

• Project management experience or certification (PMP)  

Nice to have:  

• Dedication to teaching and coaching others  

• Passionate about workplace design and function 

• Confidence to speak to large groups and crowds  

• Creative eye for opportunities and innovative ideas 

• Thoughtful, disciplined and can manage multiple workstreams 

• Desire to leverage technology to streamline and enhance day to day operations