At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for supervising and overseeing day-to-day operations of the Stars Pharmacy Call Center involved in resolution of pharmacy issues (Claims, Coding, Pricing, Etc) and data management/reporting on Pharmacy Operations. Ensure issues are resolved in a timely and accurate manner while driving improvements in medication adherence. Work with internal departments and vendors to resolve issues and assist the management team in facilitating efficient and effective outbound call center operations.

 JOB REQUIREMENTS:      

• Bachelor Degree and 2 years business experience OR 6 years business experience including 2 years pharmacy operations experience.       

• Leadership skills.

• Clear and concise written and verbal communication skills.       

• Analytical and organizational skills and experience consistently meeting deadlines.      

• PC proficiency including Word and Excel and database experience.    

PREFERRED JOB REQUIREMENTS:      

• 2+ years experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting - HIGHLY PREFERRED.

• Demonstrated leadership skills and the ability to develop, train, and coach less experienced team members.

• Ability to recognize differences in learning and comprehension with individual staff.

• Demonstrate the ability to communicate and motivate positively.

Sponsorship will not be provided for this role.

Hybrid: Work in office 3 days a week; work from home 2 days a week.

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$61,500.00 - $136,100.00

Exact compensation may vary based on skills, experience, and location.