Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Project Portfolio Management Tools
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to implement technology at the operating system level across server and network areas. Your role will also include troubleshooting hardware and software issues, ensuring that all configured services operate effectively within a defined operating model and processes. A Jira Support job, often referred to as Jira Support Specialist or Jira Administrator, involves providing technical assistance and guidance to users of the Atlassian Jira platform. This includes tasks like configuring Jira, troubleshooting issues, managing users and permissions, and integrating Jira with other tools. They also play a role in maintaining the health and performance of the Jira instance, and collaborating with other teams to ensure its effective use within the organization. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of technical processes and procedures to enhance team knowledge. - Provide training and support to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Project Portfolio Management Tools, JIRA - Strong understanding of system administration and network management. - Experience with troubleshooting hardware and software issues. - Familiarity with various operating systems and their configurations. - Ability to implement and maintain software solutions across different platforms. Additional Information: - The candidate should have minimum 3 years of experience in Project Portfolio Management Tools. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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