Location

Wendell - 320 Vintage Point Lane

Business

As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind – to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. Learn more.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Your Team

Wendell Falls, a master-planned community in Wendell, NC, is looking for an enthusiastic full-time Community Representative to join our team.  The position will share the vision and story of our expanding new home community to customers visiting the Welcome Center. 

Your Key Deliverables

• Understand and support the execution of community brand at all touch points—the Welcome Center, at model homes, at amenities and throughout the community.

• Guide the Welcome Center guest experience in person and online to ensure the consumers’ wants and needs are met

• Effectively register guests, capture guest information and nurture leads through Salesforce (training provided).

• Assist in checking website content weekly to ensure all content on WendellFalls.com is accurate and current, including community events, blogs, photography, school information, community and area information, builder and home information, website links, etc.  Makes updates in Umbraco and Tochi as needed (training provided).

• Manage sales and traffic data entry and reporting and communicate weekly trends to team.

• Coordinate with builder sales agents to gather important customer information and maintain valuable relationships.

• Assist in content creation and posting to social media channels.

• Open, maintain and close the Welcome Center according to procedure.

• Assist and participate in on and offsite community events, grand openings, and other special promotions as needed. Responsibilities may include, but are not limited to; helping with vendor organization, ordering and preparing give-away items, overseeing guest registration, taking photographs, cleanup, etc.

• Perform administrative functions such as preparing letters, emails, flyers, managing mail and assisting the Marketing Manager and Marketing Director.

• Support the real estate agent outreach program by contacting agents to inform them about Wendell Falls and our program.  Assist and participate in agent events when needed on and off site, and coordinate real estate office drops

Must Haves

• Position is full-time (40 hours a week).

• Ability to work a minimum of 2 weekends per month (or a minimum of 2 Saturday’s and 2 Sunday’s each month) plus some weekdays and holidays (when needed) for an average of 40 hours each week.

• Warm and welcoming, good energy level, and excellent customer service skills.

• Superior oral and written communication skills are necessary. 

• Detail oriented person with the ability to easily multi-task.

• Working knowledge of Windows, Microsoft Office Suite, Internet-based applications, and CRM experience helpful, as is the ability to learn new software.

• College degree or equivalent work experience.

Nice to Haves

• Real estate experience is a plus, though licensed candidates actively practicing will not be considered

• 1-2 years’ customer service experience in high-end resort, real estate or retail environment delivering exceptional customer service. 

• Social media and/or event management experience is a plus, but not necessary

Your Opportunity - US

We are proud to offer our employees what they value most:

• Competitive compensation

• Excellent extended medical, dental and vision benefits beginning day 1

• 401(k) matching, vesting begins day 1

• Career development programs

• Charitable donation matching

• Paid Volunteer Hours

• Paid parental leave

• Family planning assistance including IVF, surrogacy and adoptions options

• Wellness and mental health resources

• Pet insurance offering

• A culture based on our values of Passion, Integrity and Community

Brookfield Properties participates in the E-Verify process to confirm the eligibility of candidates to work in the United States.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.