As an MCS Account Manager, you will be the primary contact and advocate for assigned customers to optimize production to meet/exceed cost, quality, and delivery targets.  You will plan the materials and production processes required for production orders for a broad group of products within Core Publishing Solutions.

About the Role:

In this opportunity as an MCS Account Manager, you will be responsible for:

• Proactively building relationships with internal and external customers.
• Facilitating transfer of documents, copies, and samples among MCS and production departments.
• Monitoring job status and communicating as needed.
• Following up to ensure dates are met.
• Representing interests and needs of customers and manufacturing in all decisions.
• Capturing and reporting customer feedback.
• Identifying and reporting recurring problems.
• Providing quotes and performing system testing as necessary.
• Leading special projects to improve workflow, systems, processes and procedures.
• Leading tours of the manufacturing facility and training other guides.
• Performing Material Req Planner 2 responsibilities as assigned by the business.
• Coordinating and verifying specifications, materials & scheduling for each job.Identifying process requirements for finished good production orders.
• Determining lot sizes for general shipment and replenishment orders.
• Creating and releasing production orders to communicate all details necessary to ensure accurate production.
• Forecasting products in SAP.
• Maintaining material master data.
• Collaborating with production and/or other internal departments.
• Serving as a resource to the Production Account Coordinators.
• Supporting other production needs as requested (e.g., flex labor needs).

About You: 

You’re a fit for the role of MCS Account Manager if your background includes:

• Bachelor’s degree preferred OR equivalent and some experience in a related field
• Proficient in Microsoft applications. High level of proficiency in SAP
• Recommends and takes ownership for process improvements
• Knowledge of printing methods, equipment capabilities and material requirements
• Knowledge of scheduling and forecasting processes
• Mathematical, analytical and logic skills
• Some customer service or account representative experience
• Some experience in production planning, scheduling or in manufacturing and/or printing

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What's in it For You?

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. Eligible office location(s) for this role include one or more of the following: Eagan, MN; Ann Arbor, MI; Richmond, VA; Rochester, NY. The base compensation range for the role in any of those locations is $54,500 - $101,300. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.