We are seeking an experienced and detail-oriented Assistant Manager to support healthcare claim assessment and ensure high-quality standards in our operations. This role offers an opportunity to contribute to our mission of delivering accurate and efficient claim processing while enhancing team knowledge through regular medical training. You will play a key role in quality monitoring and continuous improvement, helping shape a culture of excellence and compliance.

Position Responsibilities:

• Review and assessment of healthcare claim cases to ensure accuracy and compliance with policy guidelines

• Conduct periodic training sessions for the team on medical knowledge and claim-related processes.

• Monitor and evaluate claim quality, providing feedback and corrective actions where necessary.

• Collaborate with internal stakeholders to resolve complex claim issues and improve workflows.

• Support the Senior Manager in implementing best practices and driving operational efficiency

• Develop, update, and operationalize fraud‑detection rules, including identifying data signals, defining rule logic, validating accuracy, and coordinating with relevant teams for deployment into workflows.

• Analyze fraud trends and patterns to recommend new controls, mitigation actions, and continuous improvement initiatives.

Required Qualifications:

• Minimum 3–5 years of experience in healthcare claims or insurance operations.

• Strong understanding of medical terminology and healthcare processes.

• Experience in quality review and assessment.

• Bachelor’s degree in healthcare

• Proficiency in MS Office

Preferred Qualifications:

• Experience in team training and quality assurance.

• Experience working in a hospital.

• Knowledge of regulatory compliance in healthcare claims.

• Excellent analytical and problem-solving skills.

• Strong communication and leadership abilities.

• English proficiency for reading medical documents is an advantage.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid