Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

The primary responsibility of the Salesforce Administrator is to ensure the ongoing day-to-day maintenance for Salesforce Sales Cloud and Service Cloud applications. S/he will serve as the primary platform resource for out-of-the-box configuration and for any Level 3 escalated system issues. S/he will be expected to lead by example and enable and empower the team to effectively improve the platform through declarative development.

Essential Duties and Responsibilities:

• Creating and maintaining business automations for internal stakeholder needs and requirements.
• Maintaining user roles, security, profiles, flows, assignment rules, etc.
• Documenting changes to the design and implementation of Salesforce; collaborating with the Salesforce team and partners to plan and execute changes.
• Collaborates with Sales and Services stakeholders to capture business requirements related to the Salesforce platform.
• Alignment to an Agile (Scrum) methodology used by the team in Azure DevOps.
• Participation in Agile ceremonies such as Backlog Refinement, Sprint Planning, and Sprint Retros with positive intent!

Skills:

• Expertise with Salesforce Flow Builder for declarative development on the platform.
• Understanding of Salesforce User Security concepts such as profiles, permission sets, permission set groups, roles, sharing rules, and OWDs.
• A combination of strong technical, problem solving, and interpersonal skills.
• Balance between development work and engaging with stakeholders.
• Strong written and verbal communication skills. Be comfortable having that ‘difficult conversation’ with a stakeholder or team member when required.
• Solid understanding of business practices with fundamental understanding of Scrum methodology.
• Ability to be a self-starter, largely independent with the ability to establish priorities and meet deadlines.
• Collaborate with Salesforce Product Owner on requirements and designs as needed / for final approval.
• Experience with duplicate management, data cleanup tools and methodologies.
• Proactive in maintaining the health of Salesforce environments and knows how to stay ahead of releases and adhere to best practices.
• Bonus, if exposure to other platform capabilities such as DevOps, Apex, or LWC’s but not required!

Qualifications:

• Minimum 3 years prior experience required
• Minimum Education: Bachelor’s degree in Computer Science or a related field
• Salesforce Administrator certification required
• Plus, for following certifications but not required –
  • Salesforce Advanced Administrator
  • Salesforce Platform App Builder
  • Salesforce Business Analyst

Postal Code: 33317

Category (Portal Searching): Operations

Job Location: US-FL - Plantation