Company Overview

POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies, equipment, and related outdoor living products.  Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 440 wholesale Sales Centers worldwide with nearly 6,000 employees serving the needs of customers by offering a wide array of products and value-added support.

Our Covington, LA headquarters provides exceptional support (i.e., IT, HR, Finance, Marketing, Legal, Purchasing, Sourcing, etc.) to each of our Sales Centers.  Our extraordinary company culture encompasses a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere.  At POOLCORP, we strive to employ only the very best. 

Why POOLCORP? 

Because it’s a place where you can make an impact and grow!  At POOLCORP you’ll find a wealth of opportunities that support your individual and long-term career goals.  Our stable work environment is further enhanced by our generous compensation and benefits package.  Publicly traded since 1995, POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader – in so many ways!

 
So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!

Location: Corporate Office - 109 NorthPark Blvd., Covington, LA 70433

Responsibilities:

• Monitor and respond to key infrastructure alarms, metrics, or security events.

• Take ownership of tickets.

• Maintain excellent communication with all end users and management.

• Train end-users on systems.

• Provide escalated support for L1 Support Engineers.

• Carry out changes following process requirements.

• Ensure all activities comply with the Company’s Health & Safety Policy.

• Ensure operations adhere to approved procedures, processes or Company standards; identify any areas for improvement.

• Undertake any reasonable requests that help the Company meet internal and external expectations.

Requirements:

• Excellent customer service skills

• Ability to prioritize and act proactively

• Experience maintaining SLA targets

• Desire to share knowledge and develop cross-skills

• Customer-focused attitude

• Efficient time management skills

• High standard of written and verbal communication

• Keen attention to detail

• General understanding of IP switching and routing (desirable)

• Experience responding to alerts and monitoring systems

• Microsoft 365 (M365) experience (desirable)

• Willingness to learn on the job and self-develop

• Exposure to ITIL processes (specifically problem, incident, and change)

Preferred:

• Experience working in a hosted service provider environment

• Root cause analysis skills or problem management experience

• Voice experience

• Knowledge of telephony, PBX, SIP, or H.323

• Experience with unified communications or PBX administration (Microsoft Teams,  Cisco, Avaya and Nortel is highly desirable)

• Familiarity with Azure, AWS, Google Cloud, or other public cloud services

• Private cloud experience or orchestration (SCVMM, vCenter)

• ITIL certification

• Experience using automation tools

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply!  We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. 

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.