Onboarding & Activation Lead is responsible for guiding new customers or employees through the onboarding process and ensuring they are effectively activated and engaged with the company's products, services, or culture. This role is crucial for setting the foundation for long-term success and satisfaction.

Position Responsibilities:

1. Onboarding Program Development: Design and implement a structured onboarding program that meets the needs of new customers or employees, ensuring a seamless and positive initial experience.

2. Activation Strategy: Develop strategies to activate new users or employees, ensuring they fully engage with the company’s products, services, or internal processes.

3. Training and Support: Create and deliver training materials and sessions to educate new users or employees about the company’s offerings and how to make the most of them.

4. Feedback Collection and Analysis: Gather feedback from new users or employees to assess the effectiveness of the onboarding process. Use insights to continuously improve the onboarding experience.

5. Cross-Department Coordination: Collaborate with departments such as sales, marketing, customer support, and human resources to ensure a cohesive onboarding experience and address any cross-functional needs.

6. Performance Metrics: Establish and monitor key performance indicators (KPIs) related to onboarding and activation to evaluate success and identify areas for improvement.

7. Customer/Employee Engagement: Foster a welcoming and engaging environment for new users or employees, addressing any questions or concerns promptly to enhance satisfaction.

8. Process Improvement: Regularly review and refine onboarding processes and materials to improve efficiency and effectiveness based on feedback and changing business needs.

9. Documentation and Reporting: Maintain detailed records of onboarding activities and provide regular reports to management on program performance and outcomes.

10. Mentorship and Guidance: Provide guidance and support to onboarding team members, fostering a collaborative and supportive team environment.
 

Required Qualifications:

• Bachelor’s degree in Any major
• Typically, 5+ years of experience with at least 5+ years dealing with Onbarding & Activation Sales
 

Preferred Qualifications:

1. Good excellent communication and organizational skills

2. Proactive, customer-focused, and adept at managing multiple projects simultaneously.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid