Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations, Cloud Infrastructure, Amazon Web Services (AWS), Amazon developer
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Desired Responsibilities: • Design, develop, and deploy contact center solutions using AWS Connect. • Customize and configure AWS Connect to meet the specific requirements of various projects. • Integrate AWS Connect with other AWS services such as Lambda, DynamoDB, and S3. • Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows. • Implement security best practices to ensure data protection and compliance. • Troubleshoot and resolve issues related to AWS Connect deployments. • Collaborate with business stakeholders to gather requirements and translate them into technical specifications. • Monitor and optimize the performance of AWS Connect solutions. • Create and maintain documentation for system configurations, processes, and procedures. • Stay updated with the latest AWS services and best practices. Technical Experience: • 5+ years of experience in developing solutions with AWS services. • Hands-on experience with AWS Connect, including setup, configuration, and troubleshooting. • Proficiency in programming languages such as Python, JavaScript, or Node.js. • Experience with AWS Lambda, DynamoDB, S3, and other AWS services. • Knowledge of contact center operations and customer service processes. Professional Attribute • Minimum 5 years of hands-on experience on one or more products mentioned above. • Team handling / people management, good communication skills. • Excellent communication skills. • Previous experience working with cross geography teams. • Ready to work in shift Education • Bachelor’s degree in engineering preferred.

15 years full time education

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