Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.

Job Description

At Accenture you will provide daily IT support, resolve service requests and incidents related to IT assets. Also, you will follow standard operating procedures, work as a team player with a customer service mindset, and communicate confidently with all levels of the organization.

Basic Requirements

• Up to 4 years similar professional experience;

• Provide local technical support Level 1 and 2:

- PC hardware and software support;

- Local Network, Internet and client connectivity;

- Printing & Audiovisual devices support;

Preferred Skills

• Proficient in English

• Maturity to understand the extreme importance of Client Data Privacy requirements and Information Security processes

• Knowledge of LAN and WAN network connectivity

• Ability to resolve PC hardware and software as well as audiovisual and printing related incidents

• Microsoft Windows 11 and Office 365 support experience

• Microsoft Excel, Word, PowerPoint & Microsoft Outlook – Intermediate user level

• Ability to easily follow established technical operational support procedures

Nice to have experience with

• Security concepts - Bitlocker, Microsoft Defender, Forcepoint, Global Protect, etc.

• Supporting end user collaboration and knowledge management tools, SharePoint, teams, Videoconferencing, etc.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Igualdade de oportunidade de emprego                                                      
A Accenture rege-se pelos princípios da meritocracia e da igualdade de oportunidades, não discriminando nem tolerando qualquer discriminação em razão de ascendência, origem étnica, raça, cor, sexo, estado civil, território de origem, grau de instrução, posição social, orientação sexual, religião, convicções e/ou opções políticas ou ideológicas, situação económica ou social, ou em função de qualquer outro factor considerado discriminatório e proibido nos termos da lei.                                                        

Para mais informações sobre as oportunidades de emprego na Accenture e se necessitas de assistência especial, material ou infraestrutura adaptada, por favor envia um email para Portugal_careers@accenture.com.