About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Title: Tech Specialist (BSL Platform)
Location: Belgrade, SRB

Position Summary

We are seeking a Tech Specialist (BSL Platform) to provide Level 3 production and platform support for a global API platform supporting multiple business lines and customer integrations. The role focuses on troubleshooting complex technical issues, managing incidents end-to-end, performing root cause analysis, and ensuring platform stability.

The ideal candidate has strong production support experience, solid understanding of APIs and integrations, and hands-on scripting/automation skills, especially with Python. The role requires close collaboration with Engineering, Product, DevOps, L2 Support, and customer-facing teams.

Key Responsibilities

• Provide L3 support for the BSL Central API Platform.
• Troubleshoot complex production issues related to APIs, integrations, infrastructure, and platform stability.
• Analyze logs, traces, monitoring alerts, API behavior, and system flows to identify root causes.
• Own incidents from detection to resolution, including critical/P1 incidents.
• Develop workarounds, support hotfixes, and escalate to Engineering/L4 teams when needed.
• Create and maintain automation scripts to improve support processes and operational efficiency.
• Use Python for automation, troubleshooting, and operational tooling.
• Read, analyze, and troubleshoot JSON payloads used in API integrations.
• Support release validation, defect tracking, and post-incident reviews.
• Document troubleshooting steps, known issues, and solutions.
• Work closely with L2 Support, Engineering, Product, DevOps, and customers to resolve issues and improve platform reliability.
• Participate in a 24/7 support model, including on-call rotations.

Required Qualifications

• 3–5 years of experience in L3 Production Support, Application Support, or Platform Support
• Retail/Restaurants background is mandatory
• Experience supporting retail systems, enterprise platforms, or customer integrations.
• Strong troubleshooting skills across: REST APIs; Application logs and workflows; Monitoring tools; Networking, DNS, and Load Balancers
• Experience with incident management and Root Cause Analysis (RCA).
• Hands-on experience with scripting and automation.
• Working knowledge of Python.
• Ability to read and troubleshoot JSON payloads.
• Experience with SQL for troubleshooting and data validation.
• Strong written and verbal communication skills.
• Ability to support a 24/7 environment and participate in on-call rotations.

Preferred Qualifications

• Experience with cloud platforms such as Azure, AWS, or GCP.
• Knowledge of .NET/C# applications and debugging.
• Experience with monitoring, logging, and observability tools.
• Familiarity with distributed systems and microservices.
• Experience with PowerShell, Bash, or other scripting languages.
• Knowledge of CI/CD pipelines and DevOps practices.
• Experience with Git or Azure DevOps.
• Exposure to large-scale customer-facing platforms and integrations.

Key Personal Attributes

• Strong problem-solving and analytical mindset.
• Curious and investigative approach to technical issues.
• Ownership-driven and proactive.
• Able to quickly learn complex systems.
• Strong communication and collaboration skills.
• Comfortable working under pressure during critical incidents.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”