Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Human Resources

Pay Details:

$108,800 - $163,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Senior Manager, Global L&D Facilitation is accountable for leading a cross-border team of facilitators as they deliver strategic and high impact learning programs throughout TD Bank. This role is responsible for designing and implementing the global facilitation strategy to ensure colleagues are appropriately aligned and upskilled to deliver solutions that enhance employee skills, deliver against business objectives and support TD's learning culture.

Working in close partnership with the Learning & Development (L&D) leadership team, the Senior Manager will apply best practice and operational effectiveness.as he/she thinks globally, but acts locally. This includes connectivity with the Head of U.S L&D, who will ensure the U.S bank has the necessary resources and quality in delivery to address all U.S learning needs.

Role Accountabilities

• Oversee the North American facilitation team responsible for delivering training programs aligned with the TD's business goals and regulatory requirements

• Collaborate with extended Learning & Development leaders and business stakeholders to understand and address line of business needs through learning delivery.

• Act as a key contact for global stakeholders regarding facilitation strategy, training outcomes and continuous improvement

• Implement and manage scalable training delivery strategies that builds regional and cultural contexts into relevant program offerings

• Oversee the mitigation of all global training delivery risks and effectively manage issues resolution, escalating unresolved issues or high impact risks to the VP in a timely manner

• Provide guidance and resources to facilitators on emerging trends, tools and methods for effective training delivery

• Champion team development by actively supporting initiatives that seek to enhance team performance, engagement and drive program effectiveness through Delivery Managers

• Develop and lead the implementation of Facilitation standards to drive consistent practices for training modules (i.e.: in person, virtual) across all programs

Job Requirements

• Experienced Learning & Development practioner with a proven history of developing and deploying impactful solutions at scale

• Exceptional leader who role models TD's leadership expectations and talent philosophy

• Experienced in creating a vision, framework and plan and mobilizing teams to effectively deliver training

• Proven experience in a global, matrixed organization, ideally within the financial services industry

• Strong understanding of adult learning principles, facilitation techniques and training technologies

• Excellent communicator, written and verbal, able to build stakeholder relationships and earn trust

• Undergraduate degree required; Post Graduate degree preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet