Workplace Service Delivery Sr Analyst

Posted:
6/20/2024, 5:00:00 PM

Location(s):
Karnataka, India ⋅ Bengaluru, Karnataka, India

Experience Level(s):
Senior

Field(s):
Business & Strategy

* Job Profile

(Job Profile - Accenture Catalog)

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This role will be working on delivering data driven insights and high-end solutions based on various datasets, helping Accenture optimize process effectiveness and provide insights to further improve various business outcome. 

To work in a high performing centralized environment aiding virtual customers. 

*Management Level

CL10

* Job Description

  • Deliver data reporting from various tools in Workplace to create management and operational views needed for fact-based analysis and decision support.
  • Conceptualize, develop, test and implement analytics solutions, providing actionable insights from business data.
  • Develop and communicate insights generated from the analysis in a clear and concise manner.
  • Leverage a combination of multiple approaches for project execution, including internal assets, third-party and open-source solutions to create unique methods of delivery.
  • Collaborate with workplace stakeholders globally to understand business problems and conceptualize, design and execute solutions using various data sources and advanced analytics approach.
  • Create analytical models and scorecards to help workplace leadership better understand the underlying trends and key drivers of our business and support stakeholders’ initiatives.
  • Ensures accuracy and availability of data and reports and presents in data storytelling manner to help leadership arrive to data-based decisions.
  • Support business process delivery and multiple initiatives by working closely with partners around the world and team members to manage and industrialize processes and solutions for global and MUs Workplace teams.
  • Serve as a Specialist’s back up by supervising the delivery outcome or managing initiatives through effective planning, organizing, collaborating, and coaching.

* Job Qualifications

Qualifications:

Skills and Experience:

  • Proven background and experience in more than one of the following –Multivariate Statistics, Non-parametric methods, Time Series Modeling, ANOVA, Factor, Cluster Analysis’ Delivery Excellence etc.
  • Advance data and reporting skills using tools like Excel, Access, SQL, PowerBI, Sharepoint, PowerApp, Qliksense and Qlikvue
  • Proficient in delivery excellence and drive continuous improvement.
  • Proficient verbal and written communication skills in English.
  • Problem solving and root cause analysis
  • Ability to work with diverse teams and stakeholders globally.
  • Ability to understand complex real world business problems, often in ambiguous scenario, and transform into workable solutions.
  • Problem solving and root cause analysis
  • Accuracy and attention to detail

* Worker Sub-Type

Regular

* Time Type

FT

* Primary Location

BANGALORE,  INDIA

Additional Locations

* Work Shift

Must be flexible to support US and Europe working hours

Ability to work effectively in a virtual and global environment

Required Skills

Can be found in Workday

  • Excellent communication skills and ability to lead conversations with stakeholders.
  • Experience working in workplace related tools or process is an added advantage.
  • Working with multiple team leads and/ or different functions and is responsible for creating an inclusive working environment for all of the team members
  • Supporting leadership to ensure alignment of strategy throughout the function. Facilitate and participate in regular team discussions, facilitating teamwork and ensuring the Service Centre team regularly plans and discusses ideas and issues
  • Learns new applications, technologies, and skills through intensive hands-on experience.
  • Requires analysis and solving of complex problems. Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
  • Requires understanding of the strategic direction set by senior management as it relates to team goals.
  • Primary upward interaction is with senior management.  Generally, interacts with peers and/or management levels within Accenture.
  • Requires minimal guidance when determining methods and procedures on new assignments.
  • Decisions often impact the team in which they reside and occasionally impact other teams.

  • Data Analytics & Modeling
  • SQL and Python to process Large sets of Data
  • Knowledge of PowerBi for Data visualization
  • Multivariate Statistics
  • Non-parametric methods
  • Non-parametric methods
  • ANOVA
  • Access
  • SQL
  • PowerBI
  •  Sharepoint,
  • PowerApp
  • Qliksense and Qlikvue
  • Advance data and reporting skills using tools like Excel
  • Time Series Modeling

Optional Skills

  • Reports/Dashboards and Analytics
  • Operations & Delivery Excellence
  • Stakeholder Management

    Education

    • Education – Bachelors in Statistics, Mathematics, Analytics or related disciplines.

    • Overall 3-5 more years of experience in analytics and modeling– with hands on experience in handling data and analytics driven decision making.

    Language

    Certifications

    • Advance data and reporting certifications using tools like Excel, Access, SQL, PowerBI, Sharepoint, PowerApp, Qliksense and Qlikvue etc
    • Desired – Certification in Analytics/HR from Tier 1/2 institutes.

    Work Experience

    • Overall 3-5 more years of experience in analytics and modeling– with hands on experience in handling data and analytics driven decision making.

    * Experience Level

    • Overall 3-5 more years of experience in analytics and modeling– with hands on experience in handling data and analytics driven decision making.

    Equal Employment Opportunity Statement


    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    Accenture

    Website: https://accenture.com/

    Headquarter Location: Dublin, Dublin, Ireland

    Employee Count: 10001+

    Year Founded: 1989

    IPO Status: Public

    Last Funding Type: Grant

    Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing