Manage client relationships and the strategic direction of the client account in the customer experience space. Ensure experience outcomes meet client needs across customer lifecycle. Understand the business landscape and identify new opportunities to solve challenges in the customer experience leveraging all capabilities and offerings.
Lead complex, cross-functional engagements and drive client expansion in the customer area of the client. Define and sell solutions aligned to client's business objectives. Build and lead teams that combine capabilities and working models (consulting, operations, agency) to successfully deliver solutions. Address delivery challenges to achieve service level agreements and improve client satisfaction. Builds relationships across the C-suite acting as account manager and strategic business advisor, having a deep understanding of client's industry challenges in the customer space.

Deep Client Account Management Experience

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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