Job Description:

Rakuten is Japan's leading Internet services company, the largest e-commerce company in Japan, and the third largest e-commerce marketplace worldwide with a combined membership of almost 1.3 billion. Rakuten has 70+ businesses and services spread across 30 countries and regions worldwide, this includes Viber, eBates, Lyft and more, reaching a global audience of nearly 1 billion users. Rakuten is an ecosystem of online services, providing a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

We are looking for a UX Research Intern to join our UX Research & Design team and support the UX research practice. This is a full-time internship based in Singapore. As a UX Research Intern, you would be working alongside our in-house researchers, designers and product managers to support UX research and research ops efforts. 

This internship offers a great opportunity for you to be a part of Viki’s growing UX research practice, including the opportunity to introduce and contribute to newer ways of working, gaining exposure to UX research approaches and methods, and a peek into the inner workings of a product company. 

Besides getting hands-on experience on UX research and research ops processes, you’ll receive mentorship from a dedicated mentor, as well as through our weekly sharing sessions, and also through the connections you’ll forge with all your great new colleagues. 

Responsibilities:

• Assist UX Research team on strategic research projects in terms of writing research briefs, developing research plans, determining apt approaches and methodologies, crafting research instruments, co-moderating user interactions, analysis and report writing

• Execute research projects such as usability tests (moderated, and unmoderated), card sorts, tree tests, feature health check surveys, pre or post launch surveys and more, in collaboration with UX designers and PMs

• Manage day to day operations for research projects: scheduling sessions, inviting stakeholders, managing incentive payouts, and managing data files with integrity

• Own and manage projects assigned to you (with mentors to support and guide), participate actively in research reviews & critiques during team meetings, and host and participate in monthly ‘UXR learning den’ sessions with the wider UX team

Requirements:

• Interest in UX research and design

• Academic background in social sciences, e.g. psychology, anthropology, sociology, human factors or related fields

• Prior research experience would be an advantage, e.g. involvement in research projects or assignments, research assistant roles, UX / design research internships or similar

• Collaborative spirit to work with multifunctional teams and a multicultural user base 

• Good project management skills, ability to stay organised 

• Excellent attention to detail  

• Preferably able to commit to a 6-month internship period

This position is primarily open to students and recent graduates looking to explore UX research. 

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.