The Concierge Supervisor is a guest-facing position who will lead a team of Concierge Ambassadors by example to ensure five-star services and high-quality guest and resident experiences. This position is dedicated to ensuring unparalleled service in all interactions for valued guests and residents. This includes service via phone, email, and in person. Must be able to multi-task, track and resolve issues to completion, and exhibit professionalism consistently. Manages the collection of guest feedback, Concierge tools and amenities, and ensures a timely response with proper communication of feedback to Property Management. The position will provide leadership support and assistance to the Concierge team, train and coach staff as needed, and enforce all Caruso policies and procedures. The Concierge Supervisor will orchestrate the flow of the lobby, foster ongoing positive relationships with tenants and Residences by delivering exceptional customer service, provide leadership support, aid the team, and train or coach staff as needed. This person oversees the whole guest, tenant and resident experience for the property and ensuring all departments uphold the Caruso standards.
Must demonstrate willingness and ability to shift priorities as needed. Must be an organized, proactive self-starter, able to research and problem solve, while always maintaining excellent judgment and ethics.
Caruso is an equal opportunity employer. We celebrate a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity of thought, background, and experience makes us stronger and more innovative. We do not discriminate against any employee or applicant for employment and comply with all applicable laws providing equal employment opportunities. We foster a workplace where everyone feels welcome, respected, and valued. We are committed to creating a workplace where everyone can thrive.