Job Description

Job Description

System Engineer / Project Co-Ordinator Retail IT Operations

The System Engineer, Retail IT Operations will be a member in our retail operations team. This role will be supporting the company owned, franchise and dealer partner store operations in a level 2 role. There is also a strong focus on project work and project co-ordination within the retail area across the EU. The position requires a broad IT knowledge and experience with retail eco systems is preferred. Experience with small and medium scale projects and familiarity with planning, tracking and co-ordinating IT projects is required.

The role will be in close collaboration with external vendors, internal stakeholders and in alignment with business strategy and requirements to ensure that the IT operations are secure.

Polish and English language are a requirement along with good written and oral communication skills. The suitable candidate will be structured, self-driven and able to work off their own initiative, be able to adapt to an ever-changing environment, work within a team and as part of a global organisation.

Key Responsibilities

• Provide Tier 2 support for 1st line service desk team, local partners, end users and vendors to secure store operations.
• Configuration, maintenance and support of devices and applications within the retail environment.
• Support with new store openings, migrations, closedowns and align with business needs.
• Software distribution, security patching and managing SW rollout to the retail estate in EU.
• Troubleshooting and coordination of customer and local business unit issues, ownership and escalation of issues if required.
• Incident/Problem/Change management - ensuring accurate information is applied to the logging system and timely closure of related activities.
• Monitoring and Resolving alarms generated from alerts on the supported systems.
• Communication services configuration, maintenance, and support – Network, WAN, LAN, Wi-Fi and associated equipment.
• Vendor management, follow up vendors and partners to ensure secure and cost-effective operations in line with agreed SLAs.
• Follow up on agreed quality, security and performance KPI’s to ensure secure and stable operations.
• Ensure that IT operational routines are fully documented and followed by vendors and internal resources.
• Training and education of vendors and internal resources.
• Projects –Lead projects relating to the Retail IT environment, Planning, tracking, coordination and execution of project plans and tasks.
• Contribute to improve Retail IT operational quality and excellence by working structured and in close collaboration with BU and other IT departments. Apply a proactive approach regarding operational problems in the station network and informing key stakeholders of outages and resolutions.
• Support of fiscal hardware, software and standards within the Circle K IT retail environment and towards service partners.

Skills/Experience

• Diploma/Degree Education in an IT relevant area.
• 3-5 years’ experience from an IT operational, Field Service, Level 1 service desk or retail IT environment.
• Proven experience in IT support roles.
• Proven experience in co-ordinating and leading projects in a retail environment.
• Strong understanding of IT infrastructure and troubleshooting.
• Strong understanding of service management tools, ITIL model and process flows.
• Familiarity with project management tools and methodologies.
• Strong communication and interpersonal skills.
• Excellent organizational and project coordination skills.
• Database and SQL experience an advantage.
• Cisco network hardware experience an advantage.
• Experience with SCCM, managing distributed systems and locations and Microsoft tools and products.
• Experience working within small, medium scale projects and co-ordination of deliverables.
• Good documentation skills.
• Fluent oral and written English.
• Problem-solving mindset.
• Organizational and time-management abilities.