Create consistently outstanding front‑of‑house experiences at RAC’s West Perth HQ.

With more than 1.3 million members, RAC is one of WA’s most trusted brands. We are a purpose‑led organisation committed to being the driving force for a better WA—moving our state forward while delivering exceptional experiences for our people and members every day.

The Opportunity
 

We’re splitting our current facilities role into Hard Services and Soft Services specialisations. This Soft Services position leads all front‑of‑house service delivery at 832 Wellington Street, West Perth—managing the experience, presentation and performance standards across Security Concierge, Member Concierge, Cleaning and Valet in partnership with our contracted suppliers. Your mission is to keep the place immaculate, welcoming and running smoothly—every day.
Location & Hours: West Perth HQ (832 Wellington Street) with on‑site leadership of FOH vendors; 9.30am – 5.30pm M-F with flexibility for events or critical works as needed

What will you be doing?

• Lead front‑of‑house operations for West Perth, ensuring a seamless, courteous and safe experience for employees, members and visitors across Security Concierge, Member Concierge, Cleaning and Valet.
• Manage vendors and SLAs—set standards, run reviews, coach providers and drive continuous improvement; ensure adequate coverage plans and escalation protocols are in place for unplanned absences/events.
• Own presentation standards—maintain immaculate standards in lobby, lifts, corridors, amenities, meeting rooms and EOT facilities; schedule quality checks and corrective actions.
• Oversee access and concierge processes—partner with Security to uphold RAC protocols for access management, visitor handling, card issuance and incident logs.
• Coordinate member/VIP hosting—support meetings, executive guests and events; ensure wayfinding, room turns, set‑ups and service touches are on point.
• Close the loop on feedback—monitor surveys and service feedback, resolve issues quickly and communicate improvements to stakeholders.
• Champion safety and compliance—embed safe work practices for FOH activities and support building procedures (warden/evac support with Security Concierge).
• Run the admin—raise and track work via Facilities processes and collaboration tools; maintain accurate records, purchase orders and FOH inventories.

What are we looking for in you?

• Hospitality or service‑operations pedigree—e.g., hotel front‑of‑house/guest services, venue operations, premium retail or corporate concierge leadership.
• Proven vendor management experience across cleaning/concierge/security/valet with a strong grasp of SLAs, KPIs and service recovery.
• Polished service mindset—impeccable attention to detail, pride in presentation standards and an ability to coach others to deliver five‑star experiences.
• Stakeholder savvy—clear, friendly communicator who builds trust with executives, front‑line teams and suppliers; able to prioritise and resolve issues fast.
• Safety confidence—working knowledge of safe work practices and FOH risk controls.
• Tech comfort—MS 365 collaboration tools; familiar with ticketing/service workflows and basic financial admin (POs/invoices).

Desirable

• Experience coordinating access/ID processes and partnering with security providers.
• Exposure to corporate facilities/office environments.

What can we offer you?

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Professional career development and training
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Be part of a purpose led organisation that gives back to the WA community
• Opportunities for community engagement and corporate volunteering
• A very active Social Club – join one of the most active social clubs in Perth with over 900 members  

To apply submit your CV and a brief cover letter telling us how you’ve lifted service standards in a front‑of‑house or hospitality setting.

Applications Close: Sunday 12th April 2026

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
 

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