Posted:
8/1/2024, 12:28:39 PM
Location(s):
Georgia, United States ⋅ New Jersey, United States ⋅ Oregon, United States ⋅ Holmdel, New Jersey, United States ⋅ Atlanta, Georgia, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
Our Customer Care Mission: We help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications technology and troubleshooting, help our customers rapidly resolve any issues, publish online knowledge articles, and communicate proactively for any incidents that occur.
SOUND INTERESTING? CONTINUE READING BELOW…….
Why this role matters:
The Supervisor of Product & Technical Support is a member and leader of the team and is responsible to assist the Manager, Product & Technical Support Engineering with the day to day aspects of the Customer Experience throughout the Customer Life Cycle. The Customer Support team is responsible for supporting all Vonage products across the nationwide network footprint. This position requires a highly technical/hands-on individual and excellent communication skills to ensure that our services exceed our customer's expectations in every way.
Where you will work:
Flex Worker - You will have home based days, but can be required to commute to the office for collaboration, customer meetings and presentations up to 3 days a week (exact days to be agreed with your line manager).
The address of the offices you will be commuting to is Bell Works 101 Crawfords Corner Road Suite 2416, 4th Floor, Building #2 Holmdel, NJ 07733
OR 3200 Windy Hill Rd SE, Suite 200E, Atlanta, GA 30339
Sponsorship & Relocation Not Available - Legal authorization to work in the US is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening. Additionally, there will be no relocation assistance.
What you will do:
What you will bring:
Required
Desirable
How you will benefit:
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
#LI-HB
Website: https://www.vonage.com/
Headquarter Location: Holmdel, New Jersey, United States
Employee Count: 5001-10000
Year Founded: 2001
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Communications Infrastructure ⋅ Developer APIs ⋅ Enterprise Applications ⋅ Information Services ⋅ Information Technology ⋅ PaaS ⋅ Telecommunications