Skill required: Fulfill - Order Management
Designation: Supply Chain Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Our Customer Services Executive would be responsible for customer and consumer query management. Whilst maintaining and building business relationships with new and existing customers. Assisting National Account Managers, Key Account Managers, and trade Marketing representative to ensure Customers receive outstanding customer Service.. Working within SAP, the Analyst will demonstrate strong communication, empathy, and problem-solving skills while maintaining accuracy and attention to detail. Client is constantly evolving, there is potential to grow with us in the Engagement Centre or to other areas of the company. Reports to Team Lead / Supervisor Number of Direct Reports N/A Core Relationships Internal – Supervisor, National Account &, Key Account Managers, Trade Marketing Team, Supply Chain / Logistics, Finance / Credit Control, Quality and Technical Teams External - Customers and Consumers, occasionally 3rd parties (eg. Logistics) Geographic Scope UK & Ireland Travel Required No Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.
What are we looking for? ESSENTIAL Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, the following experience and skills are required: Experience Required • Experience in a customer service or contact centre environment • Customer service (Inbound, Outbound) and order management experience • Knowledge of working with SAP • C1 English Level • Strong interpersonal skills and a customer-centric mindset • Analytical skills, attention to detail, and accuracy in data entry • Creative problem-solving and adaptability in high-pressure situations
Roles and Responsibilities: •• Processing all internal and external orders (telephone/mail/EDI) for Diversey care UK & Ireland • Manage a portfolio of Trade customers and their orders and delivery points in line with a collage frequency plan. Ensuring our products are consistently available at the point of purchase in the most effective and efficient manner possible • Processing all orders efficiently, accurately and in line with policies and procedures in order to maintain product availability and ensure that stock levels in trade are aligned • Record all consumer queries and all product quality queries on an internal system • Manage order volumes in accordance with pre-Budget/Company Price Increase stock allocations and other internal constraints to ensure full legal compliance with HMRC requirements and to maximize the Company’s stock profit opportunity while always maintaining product availability in market • Engage in a strong and meaningful dialogue with all direct and indirect customers and consumers to promote BAT corporate image • To constantly strive to improve processes and share working knowledge for the benefit of colleagues and Customers • Support the National Account Managers with the implementation of shared goals and objectives in accordance with overall Trade Marketing strategies and plans • Investigating internal and external credit and debit cases to resolve queries for clients

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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