Patient Service Representative

Posted:
10/14/2024, 5:00:00 PM

Location(s):
New Delhi, Delhi, India ⋅ Delhi, India

Experience Level(s):
Junior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Responsible for checking the medical insurance of clients before scheduling, instructing patients about their rights and responsibilities upon arrival to clinic entrance, and update their insurance status. She/he will educate clients on treatment adherence, Ryan White programs, caps and charges, and invite them to participate in patient satisfaction surveys. She/he will refer clients’ complaints and requests to appropriate staff. This full-time Meharry position will be based at its satellite clinic, the First Response Center.

Daily Operations

  • Serve all clients with cultural humility and respect everyone’s dignity.
  • Answer phones in a courteous and professional manner; greet all patients and confirm their appointment time; direct patient flow to assure smooth activity;
  • Accurately schedule all patient appointments and return appointment based on provider information
  • Obtain and verify the patient demographic information including all insurance information required by the appointment system
  • Perform duties of signing and closing out E-Clinical Works for each patient.
  • Open and sorts mail; monitor waiting room activities; maintain clean waiting area.
  • Perform other related duties as assigned.

                                                                                                                             

Required Skills

  • Ability to be trained in e-Clinical Works and CAREWare
  • Accurate data entry skills with knowledge of basic key boarding
  • Professional and courteous telephone skills
  • Excellent oral and written communication skills with ability to communicate clearly by telephone or in person
  • Knowledge and thorough understanding of medical office procedures
  • Knowledge of confidentiality and release of information (HIPAA training will be provided)
  • Ability to work under pressure
  • Skilled at managing multiple priorities independently
  • Sufficient knowledge of insurance plans (Training will be provided)
  • Ability to operate computer and multi-function printer, general office equipment, and telephone equipment

Require Education and Experience

  • High school diploma or equivalent is required, preferably with two (2) years’ experience as a medical/dental receptionist, insurance processor or a similar position in a medical/dental office, hospital, insurance company health plan or other health related facility. Experience with computerized scheduling and billing systems desirable; bilingual highly desirable.