Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Trade Elevation Team Manager is responsible for leading a team of trading and risk professionals in support of the day-to-day operations and strategic objectives of Trade Elevation.  Trade Elevation provides critical trade support and risk management services for Merrill Edge, including support for Options, Intraday Risk Management, Margin, Corporate Actions, and the Trade Elevation support line.

This role provides leadership, oversight, coaching, and motivation to associates to ensure consistent delivery of a positive client experience while maintaining strong risk controls and operational discipline.  The Team Manager is expected to drive performance across key areas, including operational excellence, risk management, associate development, associate engagement, and continuous process improvement. The successful candidate will demonstrate the ability to lead through change, partner effectively across multiple business functions, and support the ongoing transformation of the team to meet the evolving needs of the business and its clients.

This job is responsible for overseeing employees within Consumer Investments Solutions and Client Services. Key responsibilities include ensuring schedule adherence and proper call management of all team members in relation to the contact center strategy, promoting work unity improvements to workflow processes, and resolving client issues that are elevated to the supervisory level.

Responsibilities:

• Specific Responsibilities include:

• Assist with managing a diverse team of trading and risk professionals across six locations.

• Lead, develop, and support the Margin Operations team, including providing coaching, performance feedback, and career development guidance.

• Partner with internal risk teams, functional organizations, and line-of-business leadership to identify, assess, and mitigate brokerage account risk.

• Develop and implement tools, processes, and best practices designed to strengthen risk oversight, improve operational efficiency, and enhance the client and associate experience.

• Lead quality initiatives and ensure adherence to established policies, procedures, and regulatory expectations.

• Resolve escalated issues, provide effective solutions to client concerns, and support timely resolution of complex trading, margin, risk, and operational matters.

• Collaborate with management peers and business partners to identify process improvement opportunities that positively impact both clients and associates.

• Initiate, manage, and drive process improvement efforts through to successful completion.

• Ensure internal and external client interactions are handled completely, efficiently, professionally, and in alignment with business expectations.

• Maintain strong and consistent communication with leadership to support transparency, alignment, and continuous improvement across the organization.

• Demonstrate flexibility and sound judgment while adapting quickly to changing business demands, priorities, risk conditions, and client needs.

• Fosters a client-centric team environment by promoting an effective sales and service strategy and risk management process

• Provides effective coaching and shares constructive feedback to drive operational excellence

• Oversees day-to-day activities and resolves all client issues escalated to leadership

• Communicates effectively, ensuring clean lines of communication with team and stakeholders to drive achieving goals and managing performance overall

Required Qualifications

• Active Series 7, Series 66, and Series 9/10 licenses required, or equivalent licenses as applicable.

• Expert-level understanding of brokerage margin operations, including account risk, margin requirements, maintenance calls, and trade impacts.

• Expert-level knowledge of Merrill Edge trading, reporting, operational, and risk management systems.

• Demonstrated expertise in identifying, assessing, escalating, and mitigating brokerage account risk.

• Strong understanding of trading, margin, options, corporate actions, intraday risk, and brokerage operations.

• Excellent verbal and written communication skills, with the ability to clearly explain complex risk and trading matters.

• Proven leadership skills with the ability to coach, develop, engage, and hold associates accountable.

• Ability to work effectively with risk partners, functional teams, business leaders, and management peers.

• Strong analytical, problem-solving, and decision-making skills in a fast-paced environment.

• Ability to adapt quickly to changing business demands, priorities, market conditions, and client needs.

• Demonstrates the Bank of America Core Values by delivering for clients and shareholders, embracing the power of our people, and acting responsibly.

Desired Qualifications:

• Demonstrated ability to build trust, motivate associates, and foster a positive team environment during periods of change, elevated volume, or complex business demands.

• Strong ability to prioritize competing initiatives while maintaining focus on risk management, operational excellence, associate engagement, and the client experience.

• Proven ability to remain composed, decisive, and solutions-oriented in time-sensitive or high-pressure situations.

• Collaborative leadership style with the ability to influence outcomes, support peer partnerships, and drive alignment across teams and business partners.

• Strong organizational discipline with the ability to manage follow-up, track deliverables, and drive initiatives through to completion.

• Demonstrated ability to identify opportunities for associate development, process improvement, and team effectiveness.

• Ability to balance tactical execution with broader business objectives in a dynamic trading and risk environment

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

• People Manager & Coach: Knows and develops team members through coaching and feedback.

• Financial Steward: Manages expenses and demonstrates an owner’s mindset.

• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Recruiting

• Relationship Building

• Sales Performance Management

• Sales Strategy

• Strategic Thinking

• Account Management

• Client Experience Branding

• Executive Presence

• Performance Management

• Talent Development

• Customer Experience Improvement

• Decision Making

• Drives Engagement

• Leadership Development

• Workforce Planning

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay and benefits information

Pay range

$105,600.00 - $124,700.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.