The Boomi Managed Cloud Services Team is looking for a Cloud Operations Engineer with a passion for delivering customer excellence. The Cloud Operations Engineer is responsible for providing a world class support experience, managing customer expectations, and resolving challenging issues for customers of the Boomi Managed Cloud Service, based in the United Kingdom. This role is key to delivering customer excellence and a world-class support experience for our Managed Cloud Service customers. The engineer will be responsible for managing customer expectations and resolving complex technical issues.

The Role (What you need):

• We're looking for a Cloud Operations Engineer for the Boomi Managed Cloud Services Team.
• The job is all about giving awesome support and fixing tough issues for customers using the standard Site Reliability tools on the Boomi Managed Cloud Service.
• You need to be based in the United Kingdom and have all the relevant documentation to legally live and work in the UK.

What makes a successful candidate:

• You're big on Site Reliability stuff.
• You genuinely love working with customers and internal teams.
• You're a detective when it comes to figuring out the root cause of issues (installation, config, performance, both infrastructure and app layers).
• You're super curious and can learn fast.
• You're a team player—ready to teach and learn from others.
• You're into using AI methods to solve problems and build tools.
• You're comfortable and confident operating in a technical IT environment while also managing direct customer-facing responsibilities, simultaneously.

What you'll be doing:

• Building Boomi Clouds using Ansible (predefined configurations).
• Giving remote tech support for the Boomi Managed Cloud Service.
• Dealing directly with customer issues related to Networking, Infrastructure, and Boomi application errors.
• Trying to recreate customer problems to figure them out.
• Using diagnostic skills to find issues and recommend fixes.
• Building cool tools using Claude Code and AWS infrastructure.
• Documenting problems and solutions in the support database.

Must-Haves (Technical Requirements):

• Experience with monitoring production systems, performance tuning, and advanced troubleshooting.
• Experience supporting production Java runtimes (JVMs) on Cloud platforms (AWS, Azure).
• Familiar with Ansible, Python, Harness, and Jenkins.
• Intermediate to advanced with Linux (RHEL preferred)—you're comfortable at the command line!
• Solid understanding of computer architecture, cloud tech, virtual computing, and networking basics (TCP/IP, SSH, NFS or NetApp).
• Several years of experience in DevOps or Technical Cloud Support.

Nice-to-Haves (Desirable):

• Experience with Observability tools like New Relic, Datadog, or Splunk.
• Know-how in troubleshooting Kubernetes or similar containerized services (like AWS EKS, Azure AKS).
• A Bachelor’s degree in a relevant technical field.
• Certification and proficiency in Boomi Runtime Architecture and Systems Administration.

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