Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

Ready to explore a career path? Start your journey.

What You’ll Do on a Typical Day:

• Travel Operations and Management Support within the client organization
• Manage traveler escalations and travel program inquiries across the end-to-end travel program, e.g. (policy, expense, preferred supplier program, insurance etc.)
• Drive the client’s travel program, including change management, employee education on travel policy content, and communications on travel related activities to the relevant stakeholders in the organization. 
• Support travel program onboarding and training activities related to new employees. 
• Supports the implementation of any new travel tools and processes around traveler operations.   
• Collaborates with client TMC to monitors agency performance targets including customer service level agreements (SLA) 
• Online Program Support
• Assesses travel policy rules and liaison with the online support teams (site reviews)
• Manages the direct relationship, administer configuration, and understand user navigational experiences.
• Provides site messaging recommendations based on program needs.
• Communicates product upgrades, functionality enhancements and issues.
• Shares best practices on proven online usage strategies, communications, and benchmark metrics.
• Provides an ongoing online educational support to travelers: communicating recommendations.
• Reporting & Data Analysis
• Researches, analyzes, and reports on travel work streams across the client organization.
• Participates in analysis of business requirements.
• Communications
• Coordinates and supports communications, progress, and best practices in executing tactical and operational travel management activities.
• Continuously updates travel information on client’s intranet and travel intranet sites, leverages traveler communication, guidance, and support.
• Provide ongoing updates on reported issues as needed to ensure understanding and timely completion.
• Research and resolve escalated online booking tool issues.
• Interface with clients and all AMEX GBT technology groups that support the online booking tools.
• Generate creative ideas to ensure product is used effectively.
• Gather and share best practices across clients and segments.
• Use analytical and creative approach to condense large amounts of information into a clear, concise, effective format.
• Drive results by operating with a sense of urgency, employing effective time management to deliver results within deadlines.

What We’re Looking For:

• Min 5+ years’ experience in business travel
• Customer focused, a problem solver, who delivers positive results and solutions
• Understanding of travel data and overall travel related processes with ability to analyze spend and trends.
• Excellent technical skills on travel related technology such as online booking systems and reporting tools.
• Strong analytical skills, commitment to quality, adaptability, change management, self-motivation and teamwork skills required.
• Strong communication skills, both written and verbal.
• Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.
• Must be able to demonstrate measurable results.
• Previous experience working in a global environment is a plus.
• Highly organized and detail oriented.
• Proficient in Excel, Word, PowerPoint, and Microsoft Outlook. Additional analytical tools a plus.
• Ability to manage multiple priorities and good time management skills.
• Ability to manage up and set expectations to manage workflow and expected ETAs.

     

Location

Gurgaon, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!