Work Flexibility: Not available

WHAT YOU WILL DO:

As an AED Program Specialist on the AED Administration team, you will support and manage all aspects of assigned customer’s AED programs including program overviews, AED setups, LIFELINKcentral support for PRO License, LE+ and distribution Basic customers.  You will provide assistance with AED program management and will build relationships with our distribution partners and customers.

• Execute the implementation of PRO License services utilizing the LIFELINKcentral and LIFENET Portal websites per the implementation guidelines.
• Plan and manage individual projects of uploading distributor or PRO License customer data to LIFELINKcentral.
• AED device transfers and imports as requested.
• Schedule and perform overview calls to new distributor contacts.
• Assist end users, troubleshoot AED readiness and connectivity.
• Coordinate with Sales, Service, and distribution partners to ensure all appropriate tasks have been planned and executed.
• Proactive management of expiring supplies for PRO License customers with the Supply Replenishment feature included.
• Assist in the management of the LE+ service offering (pending approval).
• Assigned business related process improvement projects.

WHAT YOU NEED:

Required

• Bachelor’s Degree preferred; or 6 years relevant work experience in lieu of a degree.
• 2+ years’ experience in customer service.
• Experience working with distributors or managing distributor relationships.

Preferred

• Experience in account management.

$69,100.00-107,500.00 USD Annual salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data.  Actual minimum and maximum may vary based on location.  Individual pay is based on skills, experience, and other relevant factors.

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.