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Job Summary

Customer collection specialist who can manage a portfolio of Ryder E Commerce/Whiplash customer assigned accounts. Responsible for managing the status of open receivables by partnering with the customer key decision makers.  Customer support for billing issues, dispute resolution and payment resolution to reduce bad debt risk. Interaction with Sales, Operations Management and Finance Management.

ESSENTIAL FUNCTIONS

• Act as the single receivables advocate for the Ryder E Commerce/Whiplash division
• Manage collections, resolve customer disputes and support for analysis and customer feedback.
• Identify root cause and close loop resolution on recurrence of disputes in upstream people and processes
• Provide weekly updates and overview summaries to customers to ensure aged receivables and disputes are managed within financial targets
• Provide regular touch points with the customer to ensure satisfaction with open receivables is provided
• Provide status updates to Collections Manager with forecasting on receivables including risk of bad debt expense, loss or other major dispute adversely impacting financial metrics or service levels

SKILLS

• Ability to develop an understanding and familiarity of the customer’s processes, build rapport, and provide quality customer service in order to optimize receivables and provide timely support and resolution of issues
• Solid experience in in transportation collections to commercial customers in various levels of internal and external management
• Ability to work independently and effectively handle multiple tasks with limited supervision
• Strong time management skills and ability to assess and prioritize multiple requests while being held accountable for financial results
• Ability to work in a fast-paced business environment while maintaining a high degree of integrity and professionalism with the customer base
• Ability to understand accounting concepts as they apply to forecasting, reconciliations, and overall portfolio management
• Ability to work independently and as a member of a team
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices 

KNOWLEDGE

Strong Excel skills – formulas, pivot tables, VLOOKUP; Strong system skills with large ERP accounting systems; Transportation experience is a plus.

EDUCATION

Associate's degree or 5 years related experience

Job Category

Credit & Collections

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

Maximum Pay Range:

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

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