Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Why you want this job and why it is awesome!

You will support Job Site Solutions go-to-market initiatives and sales execution as a subject matter expert for machine application in the Mining, Quarry, and Waste industries. Work with Dealers and other Caterpillar Product Application Specialists to develop, implement, and manage site productivity, fleet modelling, and economic analyses at customer sites.

What you will do:

• Support the Job Site Solutions (JSS) Global Commercial Team by analyzing customer sites to determine production and maintenance improvement opportunities, develop fleet models and machine recommendations to meet customers site requirements, and create total cost of ownership (TCO) models.

• Collaborate with JSS commercial managers to develop solutions to meet customers’ production, cost, and operational needs.

• Provide product application expertise at the point of sale, or by delivering various types of product training including productivity solutions (MineStar, MineStar Edge, and VisionLink Productivity), job efficiency, and safety to customers, company, and dealers' sales personnel. Conduct product performance studies, assess customer’s job site efficiency.

   

What Skills you will have:

Technical Excellence: Knowledge of machine performance and various application methods; ability to develop and provide solutions to meet mine plans; experience using internal Caterpillar tools like Value Simulation Tool (VST), FPSim, and other performance-related tools for fleet analysis.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in the selection of machines, understanding their operations, identifying opportunities, modeling sites and the ability to leverage that information in creating customized JSS solutions.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical and business guidance to customers; ability to apply consulting knowledge appropriately in assisting with site productivity solution recommendations.

Field Support: Knowledge of and experience with providing post-sales support; ability to support current customers to execute recommended solutions, provide ongoing coaching, and recommend changes to improve performance.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Effective Communications: Understanding of effective mining terminology, communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret site characteristics, ideas, information, and needs through the application of appropriate communication behaviors.

Relationship Management: Knowledge of relationship management techniques; ability to become a truster advisor to a customer, establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates will also have:

Machine performance experience.

Mining or quarry experience.

Customer or dealer-facing experience.

Additional Information:

The primary location for this position is Tucson, AZ, or Peoria, IL.

Domestic relocation assistance is available.

This position may require 50 - 70 % travel.

Sponsorship is not available.

What you will get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides:

• Competitive Base Salary

• Annual incentive bonus plan*

• Medical, dental, and vision coverage

• Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

• 401k savings plan

• Health savings account (HSA)

• Flexible spending accounts (FSAs)

• Short and long-term disability coverage

• Life Insurance

• Paid parental leave

• Healthy Lifestyle Programs

• Employee Assistance Programs

• Voluntary Benefits (Ex. Accident, Identity Theft Protection)

*Subject to annual eligibility and incentive plan guidelines.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

August 13, 2024 - August 27, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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