The Customer Service Associate will provide end-to-end support for logistics operations and ensure an excellent customer experience. They will manage the company’s processes through professional and effective communication with customers. Following each customer interaction, the associate will accurately update the company database with all relevant information. Additionally, they will contribute to quality assurance initiatives and program standards through phone and email correspondence, utilizing advanced logistics tools and systems.

Responsibilities:
 

• Manage inbound and outbound customer communications.

• Provide accurate information and guidance to customers through various communication channels.

• Coordinate with third-party partners to ensure delivery of the entitled services.

• Follow company procedures and detailed operational instructions.

• Escalate cases according to established protocols when service levels are at risk.

• Handle and resolve customer complaints in line with internal policies.

• Maintain accurate and up-to-date information in all relevant program databases.

• Address complex or sensitive customer situations with professionalism and sound judgment.

• Identify and escalate program or data-related issues to the appropriate management level.

• Support multiple programs simultaneously and collaborate across teams to achieve business goals.

Job Qualifications:
 

• Previous customer service experience within a Contact Center would be considered an advantage.

• Fluency in English.

• Attention to detail and accuracy. 

• Strong communication and interpersonal skills. 

• Results-driver with action orientation.

• High School Diploma or higher education degree.

Benefits:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling

• Additional paid time off

• Hybrid working model

• Flexible benefits

• Luxury health & dental insurance

• Life insurance

• Food vouchers

• Fuel card/Public transport card

• Multisport cards

• Employee Assistance Program

• Bonuses for special occasions

• Options to buy shares

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.