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GENERAL FUNCTION:

Develops and Utilizes  Commercial business knowledge and core skills to conduct analysis, improve process, and resolve problems. Supports a range of key business deliverables including market analysis, customer analysis, business cases, business requirements,  testing, implementation and support for new and existing systems., reviewing procedures, audit remediation, and/or process/product documentation. Critical team member in project delivery who must collaborate with many internal stakeholders.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES AND RESPONSIBILITIES:

• Develop solid knowledge of the Commercial business line including strategy, business plans, products, processes and revenue streams.
• apply knowledge to data analysis, process improvement, and problem resolution tasks.
• Conduct research and support creation of deliverables including market analysis, customer analysis, business cases, business requirements, test plans, procedures, audit remediation, and process/product documentation.
• Review procedures and product features and recommend changes for improvement with an emphasis on risk control, customer experience and efficiency.
• Provide input for and assist in the creation of project plans, work assignments, target dates and other aspects of assigned projects.
• Function as a liaison and subject matter expert between the business line, operations, and technical areas throughout the project cycle.
• Define project and application requirements.
• Review published vendor information and make recommendations based on applicability.
• Provide users with documentation and maintain manuals, training materials and other reference materials.
• Where/when necessary, author documentation, manage communication and provide training to internal stakeholders.
• Other projects as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree with an emphasis on MIS, Finance,&/or Business or equivalent combination of education and experience preferred or equivalent work experience.
• 0-2 years experience in Banking, Systems or Operations. Project management experience preferred.
• Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Visio).
•  Strong presentation skills and ability to persuasively Communicate ideas to other area managers and upper management.
• High level of analytical and technical skills required to interpret and Analyze system data.
• Strong verbal and written communication skills; ability to communicate with discretion.
• Ability to work with minimal supervision.

Commercial Business Analyst

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

LOCATION -- Cincinnati, Ohio 45202

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.