Job Responsibilities include but are not limited to:

Customer Service (60%)

• Work as part of a team to create a consistently excellent, welcoming client experience
• Greet clients, answer questions, schedule appointments and assist with patient intake
• Maintain a clean, stocked and organized lobby
• Manage client check-in to ensure smooth/efficient morning intake process
• Accurately and efficiently enter client and patient information into database
• Provide and/or coordinate interpretation and translation as needed and support client’s ability to fully understand all medical procedures, options, and decisions  
• Provide clients with referrals to external agencies/partners
• Accept payments for services and ensure cash register is balanced daily as needed
• Complete follow-up and reminder calls / text messages, and coordinate other services as needed (transportation, etc.) to remove obstacles to care and improve appointment compliance
• Schedule follow-up and additional services as needed
• Participate in grassroots community outreach to connect services with clients who need them including participating in ASPCA and CM events and tabling at other community events 

Medical Support (40%)

• Prepare exam room(s) for use and escort and welcome clients into exam rooms
• Assist with outpatient exams by taking patient medical history
• Act as a scribe as appropriate to increase efficiency of the medical team
• Lift and move anesthetized dogs, partnering with team members using ergonomically correct technique
• Discharge spay/neuter patients, discuss post-operative instructions and supply appropriate paperwork
• Clean, sonicate, pack, and sterilize surgical instruments and clean/disinfect endotracheal tubes
• Clean and disinfect animal areas (exam tables, scales, kennels) throughout the clinic day, following CM standard operating procedures and utilizing appropriate and personal protective equipment
• Restock medical supplies as needed
• Assist medical team with language translation service coordination as needed
• Perform other duties as assigned

Exemplify the ASPCA’s Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team – that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Qualifications:

• Ability to build close working relationships with others, both internal and external partners at all levels
• Outstanding customer service skills
• Highly organized, with attention to detail
• Experience using a computer and navigating software applications
• Must display a track record of timely and accurate data entry
• Ability to work standing for 8 or more hours
• Ability to lift and carry 40-plus pounds repeatedly throughout day with assistance
• Ability to work independently and as part of team
• Ability to stay calm under pressure and deescalate conflict in a positive and professional manner
• Agile and flexible work style to support a fast-paced work environment with shifting short term and long-term priorities
• High-degree of integrity and accountability, as well as a desire to carry out the ASPCA’s mission
• Flexibility with respect to work location and job duties 
• May require work in various weather conditions

Education and Work Experience:

• High School Diploma or GED equivalent required

• Experience in a social service setting working with diverse populations preferred
• Experience in community services, customer service, community organizing, advocacy or related field preferred

Language:

• English required
• Bilingual (Spanish) strongly preferred

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. 

The target hiring range for this role is $24.00 – $25.44

For more information on our benefits offerings, visit our website.

The Compensation Team will review internal candidates’ current compensation, to determine if an offer beyond the target hiring range may be applicable.

Stay Connected – Join Our Talent Community

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA.