Key Responsibilities

Incident Management:

• Monitor and respond to EDI-related incidents promptly to minimize downtime

• Analyze and troubleshoot issues within Axway systems, ensuring root cause analysis is performed and documented

• Escalate critical issues to appropriate teams while maintaining ownership until resolution. 

Change Management:

• Implement EDI configuration changes, partner setups following established change control processes

• Collaborate with stakeholders to ensure changes are tested and deployed with minimal disruption

System Monitoring & Maintenance:

• Use monitoring tools to proactively identify potential issues and address them before they escalate

• Perform routine maintenance and upgrades on Axway systems to ensure optimal performance

 Collaboration & Communication:

• Act as a liaison between business users, trading partners, and IT teams to resolve EDI-related issues

• Provide timely updates to stakeholders on incident status and resolution timelines

Documentation & Reporting:

• Maintain detailed documentation of incidents, changes, and system configurations

• Generate regular reports on system performance, incidents, and changes for management review

Performance-Capacity-Management:

Hyper-focus on thread and heap utilization of the application-stack, to ensure the application performs to its best ability without the need to scale

Qualifications

Must-Have Skills:

• 5+ years of experience in EDI support, preferably with Axway technology (e.g., Axway B2Bi, SecureTransport)

• Strong understanding of EDI communication protocols (e.g., AS2, FTP, SFTP)

• Community and partner-specific certificate-management

• Perform application-upgrades and patch-management with minimal down-time

• SQL skills for research into Axway-application database-tables

• Experience in incident and change management processes, preferably within an ITIL framework

• Excellent troubleshooting and problem-solving skills

• Ability to work in a 24x7 rotational shift environment

Nice-to-Have Skills:

• Familiarity with scripting languages (e.g., Python, Shell) for automation and troubleshooting

• Experience with monitoring tools like NewRelic, Splunk, Nagios, or similar

• Knowledge of cloud-based EDI solutions or integrations

• Understanding of SOC2 and/or SOX audit compliance-related needs

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Work Experience:

• 5+ years of experience in EDI support, with Axway technology (specifically, Axway B2Bi)
• Strong understanding of EDI communication protocols (e.g., AS2, SFTP)
• Community and partner-specific certificate-management
• Perform application-upgrades and patch-management with minimal down-time
• SQL skills for research into Axway-application database-tables
• Incident and change management processes, preferably within an ITIL framework, for production applications/systems
• Excellent troubleshooting and problem-solving skills
• Ability to work in a 24x7 rotational shift environment

Educational Qualification:

• Bachelor’s Degree in Statistics, Computer Science, Information Technology, or a related discipline (or equivalent relevant experience).

Preferred Certifications:

• Salesforce Certified Administrator
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional
• ITIL, ITSM Certifications

Skills & Knowledge:

Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Impact and Influencing
• Interpersonal Communication
• Multitasking
• Problem Solving
• Time Management

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

Tools Knowledge:

• Software Configuration Management Tools like Ansible, Puppet
• Citrix technologies like XenDesktop, XenApp, XenServer
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
• Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
• Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• Relational Database Management System (RDBMS) Software
• Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
• Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned