Position Overview:

We seek a highly skilled and experienced Delivery Senior Manager to support offering. The ideal candidate will have a deep understanding of the landscape in Malaysia and proven leadership abilities to effectively manage multiple clients and ensure the successful delivery of services.

Responsibilities:

• Deeply focused on client success, attuned to client sentiments, business priorities and challenges, and how our work can help them achieve their goals
• Accountable for rigorous project management, ensuring scope, timeline, risk and quality management in accordance with Accenture delivery principles, policies and standards
• Establishes strong client relationships and credibility by deeply understanding client needs, defining a client-centric view of delivery success, and quickly closing the loop on all client requests/feedback
• Builds/engages high performance teams, ensuring the right talent strategy (mix, skills, capacity), clear expectations and ways of working across locations, and clarity of purpose on project goals and outcomes
• Pursues ongoing delivery innovations and improvements using industry/domain acumen to contextualize Accenture’s evolving capabilities and thought leadership within the client environment
• Drives follow-on work by focusing on up-selling and/or cross-selling the contract
• Brings the best of Accenture to client priorities/challenges by pulling in the right experts and solutions from across the Accenture ecosystem
• Proactively brings new ideas and innovation to our clients that underscore Accenture’s differentiation and value add
• Leverages delivery excellence, client trust, and deep understanding of client priorities as Accenture’s best credential, opening up opportunities to cross-sell and up-sell the contract

Qualifications:

• Bachelor's degree in business administration, marketing, or related field; Master's degree preferred.
• 15+ years of experience in related operation, with at least 5+ years in leadership.
• Strong understanding of products, processes, and regulations.
• Experience working with global clients and managing large-scale projects.
• Knowledge of digital transformation and technology trends in the sector.
• Strong leadership and team management skills, with the ability to inspire, motivate, and develop a high-performing team.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and collaborate effectively with clients and internal stakeholders.
• Strategic thinker with a results-driven mindset, capable of developing and executing effective strategies to achieve business objectives.
• Analytical mindset with data analysis and interpretation proficiency to drive insights and decision-making.
• Proven ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.