Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Job Purpose and Summary:

As the Senior Manager, Retail Partner Growth Strategy, you will spearhead the innovation and growth strategy for emerging retail partner channels and pilot programs, in partnership with your lead director. This role will focus on identifying, analyzing, developing, and scaling new opportunities across emerging digital platforms, physical retail channels, and other marketplaces. The Senior Manager will play a critical role in driving future growth by testing, launching, and optimizing new partnerships and revenue models, ensuring that the company remains at the forefront of commerce innovation yielding long term growth.

Primary Job Duties & Responsibilities:

Strategic Planning & Execution

• Develops short- and long-term strategy for emerging 3rd or 1st party channels, identifying new marketplaces, digital platforms, physical retail channels and other innovative partnerships, driving innovation and competitive differentiation.
• Develops and nurtures strong relationships with cross functional partners including front store category management, digital product, engineering, legal, procurement, and marketing.
• Analyzes overall Delivery Marketplace business. Understand performance and market trends.
• Manages the relationship between assigned 3rd party vendors, setting up contact negotiations, working on SOWs and managing relationship during the duration of the contract. 
• Collaborates with cross-functional teams to build out test case frameworks, lead financial modeling and business case development, set clear KPIs, gain executive stakeholder alignment and ensure smooth execution.
• Assigns appropriate timelines and accountabilities for items, empowering the team to drive action steps to completion.
• Leverages thought partners (Senior leaders, corporate partners, peers, team, etc.) as needed to create and revisit the strategy.
• Navigates ambiguity and change to achieve goals despite potential obstacles.
• Aligns the team to establish, update and maintain a clear set of actions including interdependencies needed to achieve overall goals. 
• Drives strategic initiatives and KPI performance.

Delivers Results

• Collaborates with cross-functional teams to build out pilot frameworks, financial modeling and business case development, set clear KPI’s.
• Manages project level success, including analyzing results, forecasting, and developing mitigation plans to ensure goals are achieved.
• Develops and executes content plans including featured product or promotion shelves for partner platforms.
• Manage relationship with CVS digital product and engineering to ensure product feeds flow smoothly and assortment is displayed flawlessly on partner platforms.
• Leverages data, insights, and analytics to influence stakeholders and makes data-driven recommendations for scaling or adjusting initiatives.
• Leverages a results-oriented mindset, using metrics to monitor improvements.

Drive Innovation

• Uses data-driven approach to assess and prioritize new business opportunities based on market potential, industry white space, customer demand, and alignment with overall business strategy.
• Identifies scalable business growth opportunities with both existing and new partners that drives competitive differentiation
• Partners with analytics to synthesize complex partner and product performance data as well as voice of customer data to form actionable insights to accelerate growth.
• Stays ahead of industry trends and competitor strategies to identify untapped opportunities for the company.
• Champions innovation within the organization, advocating for the adoption of new technologies, channel strategies and business models.

Culture of Talent Development

• Leadership: Providing guidance, direction, and support to teams and departments to ensure smooth operations and optimal performance.
• Participates with onboarding tasks for new hires; builds, maintains, and enhances all onboarding documentations.  In addition, teaches the intangibles of what is user experience, how it impacts our business and how to identify the work needed to be done to achieve financial goals.
• Responsible for leadership development, succession planning, and driving engagement programs for the team you oversee. Ensure development and mentorship of next generation of leadership talent.
• Creates a culture centered on inclusion and well-being.
• Promotes a high-performance culture by clearly setting goals and expectations.
• Acts as a trusted coach and mentor for team to develop and support IDPs for high potential talent.
• Leverages existing enterprise tools, such as talent profiles and enterprise development programs, to develop talent.
• Establishes and enforces policies and procedures that promote ethical behavior, compliance, and best practices.

Education: Bachelor Degree or equivalent experience Required. Masters Degree preferred.

Work Experience: 8-10 years Required. 10-15 years preferred.

Essential Qualifications and Functions: 

• 8+ years’ experience in merchandising, program management, onsite merchandising, digital product management, or related field, especially in a consumer-focused, multiple product category e-commerce sites
• 8+ years’ experience understanding and managing retail financial metrics.
• 8+ years’ experience managing vendors and 3rd party relationships.
• 8+ years’ experience being an entrepreneurial, out-of-the-box thinker who is intellectually curious with a strong work ethic.
• 8+ years’ experience demonstrated ability to multitask, adapt to changing priorities, be decisive under ambiguity, and meet tight deadlines.
• 8+ years’ experience leveraging strong interpersonal skills and ability to effectively communicate rationale and needed courses of action to engage diverse audiences and influence senior executives.
• 8+ years of demonstrated successful leadership experience in a highly competitive environment.
• 8+ years’ proven track record of influencing others with and without authority
• 8+ years’ experience building high-performing, successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business.
• 8+ years’ experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business.
• 8+ years’ experience understanding and breaking down highly complex situations to deliver impactful solutions in real time. 
• 8+ years’ experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills.
• 8+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.
• 5+ years’ experience managing a P&L.
• Skilled in Agile Framework for product development
• Demonstrated ability to understand not only business KPIs and initiatives, but also possess a deep understanding of the technical backend and be able to participate in project release and business requirement documentation.
• Deep understanding of consumer behavior combined with creativity and nimbleness to deal with complexity and to quickly action on findings.
• Strategic thinker complemented with ability to develop and communicate solid plan.
• Proficiency in working with data to develop measures and metrics that yield actionable insights to business owners.
• Ability to drive efficient and effective planning processes by implementing and upholding a strong project management discipline across boundaries.
• Expertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilities.
• Any additional tasks as required by manager or supervisor.
• Bachelor’s degree, or equivalent experience
• Regular and reliable attendance
• Travel- Ability, and willingness, to travel regularly, 10% of time, based on needs of the business.

Preferred Qualifications: 

• 10+ years’ experience in merchandising, program management, onsite merchandising, digital product management, or related field, especially in a consumer-focused, multiple product category e-commerce sites
• 10+ years’ experience understanding and managing retail financial metrics.
• 10+ years’ experience managing vendors and 3rd party relationships.
• 10+ years’ experience being an entrepreneurial, out-of-the-box thinker who is intellectually curious with a strong work ethic.
• 10+ years’ experience demonstrated ability to multitask, adapt to changing priorities, be decisive under ambiguity, and meet tight deadlines.
• 10+ years’ experience leveraging strong interpersonal skills and ability to effectively communicate rationale and needed courses of action to engage diverse audiences and influence senior executives.
• 10+ years of demonstrated successful leadership experience in a highly competitive environment.
• 10+ years’ proven track record of influencing others with and without authority
• 10+ years’ experience building high-performing, successful teams developing key talent. Demonstrated passion for bringing new leaders along and helping them realize their ability to impact the business.
• 10+ years’ experience leading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business.
• 10+ years’ experience understanding and breaking down highly complex situations to deliver impactful solutions in real time. 
• 10+ years’ experience effectively demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills.
• 10+ years’ experience collaborating effectively across different business functions, different perspectives, and different styles of leadership.
• 8+ years’ experience managing a P&L.
• Experience working as a strong merchant.
• Skilled in Agile Framework for product development
• Demonstrated ability to understand not only business KPIs and initiatives, but also possess a deep understanding of the technical backend and be able to participate in project release and business requirement documentation.
• Advanced degree preferred.

Pay Range

The typical pay range for this role is:

$82,940.00 - $182,549.40

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. 
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/31/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.