Work Flexibility: Hybrid

What You Will Do

The Account Service Representative will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. This individual will also act as a liaison supporting sales representatives and facilities focusing on business-critical items while meeting the goals, objectives and demands of the organization and adhering to policies and procedures. Additionally, this individual will

• Receive and process product orders and inquiries from sales and healthcare facilities in an accurate and consistent manner derived via inbound calls, fax or email.
• Determine charges for products requested and arrange for invoicing.
• Follow-up on purchase orders and billings to ensure revenue is recognized
• Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and warehouse
• Utilize problem solving and sound judgement to promote customer satisfaction.
• Process inventory returns and communicate accordingly.
• Partner with Account Receivable to research and process Credit & Rebills as appropriate
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment

What You Need

• High School diploma or equivalent - required
• Associates Degree -preferred
• 2+ years of relevant work experience - required; Customer or account management experience - preferred
• Computer skills: Proficiency in Microsoft office suite required (e.g. Outlook, Excel, and Word); Experience with ERP systems preferred
• Must have the ability to work flexible hours, as needed to support the business needs, including weekend(s), evening(s) and some holidays
• Medical Device experience - preferred
• Ability to organize workflow to meet customers’ needs, and able to handle stressful situations with internal/external customers.
• Excellent problem-solving skills and ability to make appropriate decisions based on department processes.
• High level of accuracy and proven ability to perform detail-orientated tasks/duties

$19.58 - $24.65 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.